https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card Gravity Support Forums Topic: Receiving error processing credit card en-US Sun, 05 Apr 2026 14:28:51 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-355532 Mon, 01 Jul 2013 08:54:12 +0000 Rob Harrell 355532@https://legacy.forums.gravityhelp.com/ <p>Glad to hear it, thanks for letting us know. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-354092 Sun, 30 Jun 2013 13:13:16 +0000 dmayer5 354092@https://legacy.forums.gravityhelp.com/ <p>Rob, the host finally found the problem on their end. Thank you for all of your help! </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-350416 Fri, 28 Jun 2013 17:00:31 +0000 Rob Harrell 350416@https://legacy.forums.gravityhelp.com/ <p>Sorry just getting back around to this - i just answered another one of your questions so wanted to know if this was still an issue for you given your question I just answered. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-347044 Thu, 27 Jun 2013 01:07:06 +0000 dmayer5 347044@https://legacy.forums.gravityhelp.com/ <p>I have the Non Profits IT support, which host the website, looking into it. They can't seem to find the issue. Any idea what would cause the communication block? So I can help point them in the right direction. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337155 Fri, 21 Jun 2013 17:05:05 +0000 Rob Harrell 337155@https://legacy.forums.gravityhelp.com/ <p>Well, they are different services, so one could work and not the other. They both are not coming directly to our API, they are going to MailChimp and PayPal directly. So it still would be a good idea to check and see if the requests out to Authorize.Net are getting blocked, or even if the communication back from Authorize.Net is getting blocked. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337145 Fri, 21 Jun 2013 16:51:26 +0000 dmayer5 337145@https://legacy.forums.gravityhelp.com/ <p>If that's the case would it do that for all add-ons? I have Mailchimp installed and if I put the wrong "API" I get the red dot. I have PayPal Pro installed and since they signed up for Payflow the "API" is wrong and I have the red dot. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337134 Fri, 21 Jun 2013 16:39:12 +0000 Rob Harrell 337134@https://legacy.forums.gravityhelp.com/ <p>Sounds like something is blocking the connection to Authorize.Net. You might want to check with your host on that. I believe that's why you can type anything in and get the green check mark. If it was actually "checking" it would return a red dot. </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337106 Fri, 21 Jun 2013 16:20:45 +0000 dmayer5 337106@https://legacy.forums.gravityhelp.com/ <p>I have deleted the add-on re-downloaded it both from my Gravity Forms panel on the website as well as from here, and it doesn't matter what I type in for the API they all "work". </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337101 Fri, 21 Jun 2013 16:17:16 +0000 dmayer5 337101@https://legacy.forums.gravityhelp.com/ <p>The log is below, also I just noticed that regardless of what API I put in I get check marks, so If I just type in 1111 or switch it to test mode it shows check marks.</p> <p>2013-06-21 13:15:29 - ERROR --&gt; Transaction failed<br /> 2013-06-21 13:15:29 - ERROR --&gt; AuthorizeNetAIM_Response Object<br /> (<br /> [_response_array:private] =&gt; Array<br /> (<br /> )</p> <p> [approved] =&gt;<br /> [declined] =&gt;<br /> [error] =&gt; 1<br /> [held] =&gt;<br /> [response_code] =&gt;<br /> [response_subcode] =&gt;<br /> [response_reason_code] =&gt;<br /> [response_reason_text] =&gt;<br /> [authorization_code] =&gt;<br /> [avs_response] =&gt;<br /> [transaction_id] =&gt;<br /> [invoice_number] =&gt;<br /> [description] =&gt;<br /> [amount] =&gt;<br /> [method] =&gt;<br /> [transaction_type] =&gt;<br /> [customer_id] =&gt;<br /> [first_name] =&gt;<br /> [last_name] =&gt;<br /> [company] =&gt;<br /> [address] =&gt;<br /> [city] =&gt;<br /> [state] =&gt;<br /> [zip_code] =&gt;<br /> [country] =&gt;<br /> [phone] =&gt;<br /> [fax] =&gt;<br /> [email_address] =&gt;<br /> [ship_to_first_name] =&gt;<br /> [ship_to_last_name] =&gt;<br /> [ship_to_company] =&gt;<br /> [ship_to_address] =&gt;<br /> [ship_to_city] =&gt;<br /> [ship_to_state] =&gt;<br /> [ship_to_zip_code] =&gt;<br /> [ship_to_country] =&gt;<br /> [tax] =&gt;<br /> [duty] =&gt;<br /> [freight] =&gt;<br /> [tax_exempt] =&gt;<br /> [purchase_order_number] =&gt;<br /> [md5_hash] =&gt;<br /> [card_code_response] =&gt;<br /> [cavv_response] =&gt;<br /> [account_number] =&gt;<br /> [card_type] =&gt;<br /> [split_tender_id] =&gt;<br /> [requested_amount] =&gt;<br /> [balance_on_card] =&gt;<br /> [response] =&gt;<br /> [error_message] =&gt; Error connecting to AuthorizeNet<br /> ) </p> https://legacy.forums.gravityhelp.com/topic/receiving-error-processing-credit-card#post-337073 Fri, 21 Jun 2013 16:01:48 +0000 Rob Harrell 337073@https://legacy.forums.gravityhelp.com/ <p>Download the logging tool on this page: <a href="http://www.gravityhelp.com/downloads/" rel="nofollow">http://www.gravityhelp.com/downloads/</a></p> <p>Install and activate the logging plugin (ignore the message it gives about your license). Then go to the Settings page of Gravity Forms and at the top you will see a Logging link. Click this link and then enable all messages for Authorize.Net. Save. Next time the form gets filled out a log will get created. Go back to the Logging page and there will be a link to view the log. This should show you the error that Authorize.Net is kicking back. </p>