https://legacy.forums.gravityhelp.com/topic/refunddowngrade Gravity Support Forums Topic: Refund/Downgrade en-US Sun, 19 Apr 2026 21:39:53 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/refunddowngrade#post-94420 Thu, 22 Nov 2012 11:27:23 +0000 David Peralty 94420@https://legacy.forums.gravityhelp.com/ <p>Hi there, you haven't done anything wrong. Unlike every other part of our business, there is only one person that can process refunds, and so it takes a bit of time for them to be handled. You will get contacted in turn regarding your refund. Please be patient. </p> https://legacy.forums.gravityhelp.com/topic/refunddowngrade#post-94411 Thu, 22 Nov 2012 11:19:18 +0000 kammym 94411@https://legacy.forums.gravityhelp.com/ <p>Hi</p> <p>I purchased Gravity Forms around 2 weeks ago. I have no issues with the plugin itself - it works as well as I thought it would and is very easy to use.</p> <p>The only problem I've had and this is not GF fault as such, is the integration with Aweber. I have many lead generation sites where user details are collected, but we need single opt-in. It's the only way to make our campaign profitable enough. When using the API with Aweber, this option does not exist. This was confirmed by Carl at GF, and a representative at Aweber.</p> <p>Unfortunately for this reason alone the plugin is worthless to me, as I'll have to stick with creating forms using Aweber to me.</p> <p>I mentioned this Carl Hancock asking for a refund or at least a downgrade (from Developer to Business) but have not heard back. It's been 9 days, and I followed up a few days ago and no reply. Initially replies were within 1 to 2 days.</p> <p>As noted I have no issues with the plugin itself and want to make that clear - it's just not of use to me. But I'm more than happy to downgrade to Business, if a refund is not possible.</p> <p>I am however disappointed in the fact that my Priority Support email has not been acknowledged in 9 days.</p> <p>Can you please let me know how we can proceed?</p> <p>Many thanks </p>