https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp Gravity Support Forums Topic: Reply to address not set to email when using WP Mail SMTP en-US Sun, 19 Apr 2026 18:39:35 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93160 Mon, 19 Nov 2012 18:42:21 +0000 Chris Hajer 93160@https://legacy.forums.gravityhelp.com/ <p>There is no harm in using an SMTP plugin. Once it's configured, it will make email delivery more reliable, not just from Gravity Forms but for any email sent from your WordPress site.</p> <p>Because you are a developer license holder and this is time-sensitive, you can also opt to use our Priority Support. <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">http://www.gravityhelp.com/priority-support/</a></p> <p>If you use the Priority Support form, please be sure to include a link to this topic. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93159 Mon, 19 Nov 2012 18:42:03 +0000 chill986 93159@https://legacy.forums.gravityhelp.com/ <p>It's odd - if I use MY email address (and I'm also the admin) MY email address shows up. However, any other email address used shows up as <a href="mailto:ayresadv@host384.hostmonster.com">ayresadv@host384.hostmonster.com</a>. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93142 Mon, 19 Nov 2012 17:50:48 +0000 chill986 93142@https://legacy.forums.gravityhelp.com/ <p>If you need access, please provide me an email address, and I'll add you right away. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93138 Mon, 19 Nov 2012 17:43:07 +0000 chill986 93138@https://legacy.forums.gravityhelp.com/ <p><a href="http://66.147.240.184/~ayresadv/contact/" rel="nofollow">http://66.147.240.184/~ayresadv/contact/</a></p> <p>I'm not using any SMTP plugin as of yet - that's my last ditch effort. Just got off the phone with Hostmonster - because it's only on one of the emails (comes across correctly to notify that a form has been submitted, but not correctly to the visitor). </p> <p>Also, one of my forms, I'm not getting ANY notification that someone has submitted a form (request a catalog - at the bottom of the home page). I"ll take a look at the other link you posted above but since I'm not using an SMTP plugin yet, not sure it will help just yet.</p> <p>Thanks for replying so quickly! </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93136 Mon, 19 Nov 2012 17:38:33 +0000 Chris Hajer 93136@https://legacy.forums.gravityhelp.com/ <p>Also, please see this note from another member: <a href="http://www.gravityhelp.com/forums/topic/how-to-make-sure-your-smtp-plugin-works#post-85316" rel="nofollow">http://www.gravityhelp.com/forums/topic/how-to-make-sure-your-smtp-plugin-works#post-85316</a> </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93134 Mon, 19 Nov 2012 17:34:46 +0000 Chris Hajer 93134@https://legacy.forums.gravityhelp.com/ <p>Can you share a link to your form please? Will we be able to see a notification with the From email address shown?</p> <p>The From email address is being set by your server, not Gravity Forms. Some servers don't like pretending the email is from another address. Are you using an SMTP plugin and sending email via SMTP now? </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-93116 Mon, 19 Nov 2012 16:41:31 +0000 chill986 93116@https://legacy.forums.gravityhelp.com/ <p>I'm having the same problem. HOWEVER, the reply-to email address is coming through, the from email address is not (this is for the email received by the form submitter). This is the last thing we need before going live, and it's a concern, because I'm getting <a href="mailto:userid@hostingserver.com">userid@hostingserver.com</a> instead of the email I have set up in the notifications, and those emails initially go to spam. Can't afford for them to be forced to spam the first time. Why would it work for the administrative emails and the "reply-to", but not the "from"? Doesn't make sense.</p> <p>Thanks for any help you can give me on this. Kinda time sensitive. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-67285 Fri, 20 Jul 2012 17:03:11 +0000 Chris Hajer 67285@https://legacy.forums.gravityhelp.com/ <p>If you have a moment, Joost de Valk has written up a really good summary of the problem, along with some suggestions, on getting more reliable email delivery. It covers Google Apps as well.</p> <p><a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a></p> <p>Gravity Forms simply hands off the notification email to wp_mail() and if you're using the WP Mail SMTP plugin, that replaces wp_mail() with your SMTP server. Server config and MTA on both ends have more to do with the problem than Gravity Forms does. If you do see a problem specific to the email notification that Gravity Forms is sending, please let us know. But it most, if not all cases, the trouble with email delivery was not coming from Gravity Forms. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-67277 Fri, 20 Jul 2012 16:03:58 +0000 CoastalX 67277@https://legacy.forums.gravityhelp.com/ <p>I'm experiencing this issue as well. We use the Wordpress SMTP plugin to send emails through GMail. We've had no troubles receiving the email notifications, though it's when we try to reply that we see inconsistencies. We use the email <a href="mailto:wordpress@OURDOMAIN.com">wordpress@OURDOMAIN.com</a> to send the emails from Wordpress.</p> <p>Sometimes the 'to' address in a reply has "wordpress@OURDOMAIN.com &lt;wordpress@OURDOMAIN.com&gt;" as the address and other times it has "name@useremail.com &lt;wordpress@OURDOMAIN.com&gt;" and other it has the users email in both places. It's easy enough to replace the 'to' email address with the users email, though it's an announcement that might be able to be fixed. Plus on an iPhone it's harder to replace the to address and if I'm using Gravity Forms for a client website, they'll get annoyed by this. </p> https://legacy.forums.gravityhelp.com/topic/reply-to-address-not-set-to-email-when-using-wp-mail-smtp#post-66988 Thu, 19 Jul 2012 04:41:01 +0000 untanglemyweb 66988@https://legacy.forums.gravityhelp.com/ <p>We are having the same issue using Google Apps email accounts. </p> <p>After some basic testing, we've noticed that this issue only occurs when the WP Mail SMTP 'From' email address is set to be the same as the 'From' email address of Gravity Form. </p> <p>Looking forward to the fix of this.</p> <p>Thanks </p>