https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created Gravity Support Forums Topic: Resolving FAILED (Upload folder could not be created.) en-US Mon, 20 Apr 2026 01:10:28 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-5806 Wed, 26 May 2010 21:24:11 +0000 kristarella 5806@https://legacy.forums.gravityhelp.com/ <p>Thanks for the link! I will contact my host and see what they plan to do about it. Won't be very happy if they don't upgrade PHP because of that. </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-5781 Wed, 26 May 2010 11:38:50 +0000 Carl Hancock 5781@https://legacy.forums.gravityhelp.com/ <p>There is nothing that can be done with PHP Safe Mode Turned On to fix this. It literally prevents PHP from being able to do certain things when it comes to writing files and folders.</p> <p>Your host is wrong about PHP Safe Mode.</p> <p>PHP Safe Mode had actually been deprecated in PHP 5 and removed completely in PHP 6. The PHP organization highly discourages people from using it. You can read more about it here:</p> <p><a href="http://php.net/manual/en/features.safe-mode.php" rel="nofollow">http://php.net/manual/en/features.safe-mode.php</a></p> <p>PHP Safe Mode is a fallback web hosts use when they can't solve their own shared server security issues. </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-5742 Tue, 25 May 2010 02:49:22 +0000 kristarella 5742@https://legacy.forums.gravityhelp.com/ <p>Is there anything other than turning PHP Safe Mode off that will fix this?</p> <p>I recreated the uploads/gravity_forms directory and set permissions at 777, but it doesn't work.</p> <p>I'll have to switch servers to be able to turn safe mode off, and I don't love the sound of what my host says about it:</p> <blockquote><p>In a shared hosting environment such as we offer, keeping everyone's web site safe and secure is of vital importance. We have carefully constructed our PHP 5 Fast environment to make your site and its files as secure as possible while still running at maximum performance, and PHP's safe_mode is currently one of the many essential components of that environment.</p> <p>We do offer PHP 5 Flex, which is a way to run PHP without safe_mode restrictions in our CGI environment. If the need is great, PHP 5 Flex should be compatible with certain legacy applications (e.g. Gallery) that malfunction if safe_mode is enabled, but it generally runs at least 3-10 times slower than PHP 5 Fast.</p> <p>Most people who choose PHP 5 Flex do so for the wrong reasons. It can mask the existence of certain problems and thus sometimes appears to be an easy way to make broken things appear to work. Due to the severe performance penalty, we strongly recommend against using PHP 5 Flex to circumvent open_basedir() restrictions or PHP file permissions issues. Problems with open_basedir are almost always caused by incorrect path configurations or depending on bad default paths, issues which are typically very easy to resolve under PHP 5 Fast. File permissions issues merely require a basic understanding of the Unix owner/group file permissions system. If you use PHP 5 Flex to solve the problem instead, you will destroy the performance of your site for no reason. See Writing Files in PHP for more information.</p></blockquote> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-4395 Wed, 31 Mar 2010 17:29:12 +0000 pikasostar 4395@https://legacy.forums.gravityhelp.com/ <p>I Find the solutions for this problem (Upload folder could not be created.) First you change permissions to gravity_forms folder 777 or 755 . Second you need to go to plesk or control panel and disable (PHP 'safe_mode' on ) .</p> <p>THE STEP TO DISABLE (PHP 'safe_mode' on )</p> <p>1) Login to your Plesk control panel.</p> <p>2) Now go to Domains.</p> <p>3) Select the domain name you wish to change the PHP safe mode for. Then select Group options which is located on the upper part of the Domains page.</p> <p>4) Look for Hosting options below.</p> <p>5) Now search the line “PHP ’safe_mode’ on”.</p> <p>6) Under the Disable column, tick the radio button.</p> <p>Now the safe mode is Off and you will be able to run the applications which require PHP safe mode Off.</p> <p> <a href="http://www.ramoservice.com" rel="nofollow">http://www.ramoservice.com</a> </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-4393 Wed, 31 Mar 2010 17:17:12 +0000 Carl Hancock 4393@https://legacy.forums.gravityhelp.com/ <p>@pikasostar If the upload folder cannot be created despite the fact you have CHMOD 777 on the upload folder then you need to contact your web host and find out what server setting or configuration they may have setup that could cause a PHP application not to write a file or create a folder despite the fact you have set the correct permissions.</p> <p>The first thing to ask is if hosting configuration has PHP Safe Mode is ON.</p> <p>PHP Safe Mode turned ON is not recommended, even by the creators of PHP and it is being removed from future versions of PHP.</p> <p>If you have PHP Safe Mode turned ON this will prevent PHP applications from being able to create folders and write files properly. </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-4392 Wed, 31 Mar 2010 15:28:55 +0000 pikasostar 4392@https://legacy.forums.gravityhelp.com/ <p>EXIST SOLUTION FOR THIS PROBLEM<br /> wp-admin/FAILED (Upload folder could not be created.)</p> <p>My blog is <a href="http://www.ramoservice.com/" rel="nofollow">http://www.ramoservice.com/</a></p> <p>wp-content/ 777<br /> uploads / 777<br /> gravity_forms/ 777 </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-3865 Tue, 09 Mar 2010 17:04:21 +0000 Carl Hancock 3865@https://legacy.forums.gravityhelp.com/ <p>Okay that helps some, we can see about finding a test host we can use that has PHP Safe Mode turned on so we can see what is going on.</p> <p>Hosts that have it turned on by default sometimes allow you to turn PHP Safe Mode off. Even the PHP organization doesn't recommend using PHP Safe Mode and it has been deprecated in PHP 5.3 and completely removed in PHP 6. </p> <p>Does your host allow you to turn it off? </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-3864 Tue, 09 Mar 2010 17:01:35 +0000 Idealien 3864@https://legacy.forums.gravityhelp.com/ <p>It appears to be the main culprit yes. Something you might want to add to the list of known troubleshooting questions that people should look at. </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-3843 Tue, 09 Mar 2010 13:07:15 +0000 Carl Hancock 3843@https://legacy.forums.gravityhelp.com/ <p>Have you determined if the PHP safe_mode is what is causing this issue? If it isn't allowing subfolders to be created, it could explain why Gravity Forms isn't able to do so. </p> https://legacy.forums.gravityhelp.com/topic/resolving-failed-upload-folder-could-not-be-created#post-3841 Tue, 09 Mar 2010 12:58:24 +0000 Idealien 3841@https://legacy.forums.gravityhelp.com/ <p>You should also check whether your server is setup in php safe_mode or not. A related WP support forum thread on <a href="http://wordpress.org/support/topic/302836" rel="nofollow">permissions</a> has further identified this setting and the wp_mkdir_p function as having issues.</p> <p>This happened to also be the case on my server :( </p>