https://legacy.forums.gravityhelp.com/topic/response-issue-new-user Gravity Support Forums Topic: Response Issue - New User en-US Sun, 19 Apr 2026 23:43:32 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/response-issue-new-user#post-270689 Thu, 23 May 2013 10:00:24 +0000 Carl Hancock 270689@https://legacy.forums.gravityhelp.com/ <p>Thank you for reaching out to me directly on this matter. I went ahead and replied to each of your requests myself and the support team should take it from there. I will also be discussing this situation with our support team. It's unacceptable and I do apologize. If you encounter an issue with any additional followup to those requests, just let me know. </p> https://legacy.forums.gravityhelp.com/topic/response-issue-new-user#post-256370 Thu, 16 May 2013 22:08:29 +0000 aum302 256370@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I have just purchased Gravity Forms (Business) and sent three support requests a few days back.</p> <p>However, I just received one response and that too did not resolve the issue. For other requests I did not even receive an acknowledgement. Again, we are going to hit the weekend soon so any possible 'response' may get further delayed.</p> <p>Never thought that for a premium paid product response will take so much time. And, it's especially disappointing to new users! </p> <p>Request your support in this regard. </p> <p>Thanks. </p>