https://legacy.forums.gravityhelp.com/topic/sending-server-ip-or-mail-server Gravity Support Forums Topic: Sending Server IP or Mail Server en-US Thu, 09 Apr 2026 10:51:26 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/sending-server-ip-or-mail-server#post-32671 Tue, 16 Aug 2011 14:29:41 +0000 Carl Hancock 32671@https://legacy.forums.gravityhelp.com/ <p>@dan.wachtler If your email is hosted via an exchange server the issue is your web server doesn't know this. It thinks it's hosting the email for that domain name so it's trying to route the email internally and never sends it externally to your mail server. Check with your web host and explain the issue and they should be able to assist you with the server setting that needs to be changed. Your email needs to be configured to send remotely and not locally. </p> https://legacy.forums.gravityhelp.com/topic/sending-server-ip-or-mail-server#post-32655 Tue, 16 Aug 2011 13:10:45 +0000 dan.wachtler@gmail.com 32655@https://legacy.forums.gravityhelp.com/ <p>I got the same problem. </p> <p>Notifications sent to external email work great. Notifications sent to our domain, and thus through our exchange server, fail. </p> <p>Can I shoot an email directly to the exchange server? </p> https://legacy.forums.gravityhelp.com/topic/sending-server-ip-or-mail-server#post-10229 Wed, 22 Sep 2010 15:58:44 +0000 Carl Hancock 10229@https://legacy.forums.gravityhelp.com/ <p>This is something that is specific to your sites hosting. You would have to check with your web host to find out what ip address this would be. Gravity Forms uses your web server to send the email so it originates from your web server. </p> https://legacy.forums.gravityhelp.com/topic/sending-server-ip-or-mail-server#post-10228 Wed, 22 Sep 2010 15:54:18 +0000 Birdsong 10228@https://legacy.forums.gravityhelp.com/ <p>I know there are a lot of posts out there about the notification system and mail not sending, but I've been unable to find the information I'm looking for so I decided to create a new post.</p> <p>In short, I need the sending server IP or mail server name that Gravity Forms would use to send notifications. Is this something that would be specific to my site's hosting? I need to find it to whitelist it on the Exchange server that handles the emails for the site.</p> <p>More details...</p> <p>I have a site whose website and email hosting are separate. There is an Exchange server in use for the email and it is run by a separate company than the hosting for the website. We have an issue where the forms will not send notifications to emails that are on the Exchange server (ending with @sitedomain.com). The forms send notifications fine to external email addresses.</p> <p>I contacted the Exchange server company and they said that it's because they have blocked all emails sent to the Exchange server that use the site's domain. In theory that should be fine since all the email is controlled on their end, and there shouldn't be any external emails using the site's domain. However, these forms would be using the site's domain. So, in turn, the forms get blocked sending to emails to the Exchange server.</p> <p>Help? </p>