https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address Gravity Support Forums Topic: Setting reply to address en-US Fri, 24 Apr 2026 02:45:24 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60817 Wed, 30 May 2012 13:04:16 +0000 David Peralty 60817@https://legacy.forums.gravityhelp.com/ <p>Glad you were able to figure it out. </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60813 Wed, 30 May 2012 12:51:49 +0000 mike@sweitman-solutions.com 60813@https://legacy.forums.gravityhelp.com/ <p>Thanks for the tips. The email addresses we had set up are actual accounts with Google (not aliases). However, I did make it so only one admin is notified and ditched the WP-SMTP plugin I had for the one by Cimy, and that seems to have done the trick! </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60758 Wed, 30 May 2012 09:26:38 +0000 gecko_guy 60758@https://legacy.forums.gravityhelp.com/ <p>David, I can confirm that I have the notification going to multiple administrator accounts but the submitter is seeing it only from one generic info email address.</p> <p>The benefit of this is that if the submitted replies to the sender address, which I have set up as a group email address, the reply goes to everyone in the administrator group, whereas if other admins are bcc's they often wont see the reply if the submitting party does not reply to all. </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60754 Wed, 30 May 2012 09:19:09 +0000 gecko_guy 60754@https://legacy.forums.gravityhelp.com/ <p>Hi Mike,</p> <p>Try David Peralty's solution first! ;)</p> <p>Is that email address set up as an alias (or nickname as Google calls it) or a group address, or is it an actual user account in Google Apps with the full email functionality enabled?</p> <p>Also, are you using an SMTP plugin for your installation of Wordpress?</p> <p>It has nothing to do with the address being linked to your Gravity account.</p> <p>I can probably help but would need a bit more info.</p> <p>You can check if the email address is set up as an alias by going to the gmail account setting, look under the Accounts tab and the section titled Send mail as:, and if it is an alias you will see that indicated.</p> <p>If you have not installed an SMTP plugin, then I can recommend Cimy Swift SMTP (you can find it from the plugins search inside the WP Dashboard.</p> <p>Guy </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60750 Wed, 30 May 2012 09:13:13 +0000 David Peralty 60750@https://legacy.forums.gravityhelp.com/ <p>Mike - You can't have multiple e-mail addresses in the Administrator to field. Put one of them in the BCC and it should work okay. Gravity Forms only pulls default e-mail address when there is an error in the e-mail address you put in and the TO field can only support one address in the Administrator TO field. </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-60735 Wed, 30 May 2012 08:35:01 +0000 mike@sweitman-solutions.com 60735@https://legacy.forums.gravityhelp.com/ <p>I think we're having the same problem on our site at <a href="http://www.benedictinewomen.org" rel="nofollow">http://www.benedictinewomen.org</a>. We are running Gmail for our email. We have the from email and reply-to email set to <a href="mailto:amoyer@benedictinewomen.org">amoyer@benedictinewomen.org</a> (see this screen shot: <a href="http://benedictinewomen.org/wp-content/uploads/2012/05/screen-shot-notifications-for-form.jpg)" rel="nofollow">http://benedictinewomen.org/wp-content/uploads/2012/05/screen-shot-notifications-for-form.jpg)</a>. However, when the email notification is sent, the reply-to and from email is set to my email address, <a href="mailto:mikesb@benedictinewomen.org">mikesb@benedictinewomen.org</a>.</p> <p>I can't figure out why. Maybe it's because my email address is the one linked to our Gravity Forms account and this form isn't overriding that? I'd love some help on this.</p> <p>Mike </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-50413 Fri, 24 Feb 2012 06:53:22 +0000 gecko_guy 50413@https://legacy.forums.gravityhelp.com/ <p>Just for the sake of completeness. The simple answer to this seems to lie in the Gmail account settings.</p> <p>If you have additional "Send Mail As" addresses set up in Gmail, then whichever the address that you have configured in the SMTP settings for Wordpress must have the "Treat as an alias" box UNTICKED in the Gmail settings as per the link provided by Chris above. </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-48428 Mon, 06 Feb 2012 10:03:00 +0000 gecko_guy 48428@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I was having similar issues. This may not be the solution for you but hopefully I can help.</p> <p>If you are on a shared server then it is most likely related to SMTP settings. Ask your host to allow mail to be authenticated through them as well as Google. If you are on a dedicated server then you should be able to modify the settings yourself.</p> <p>The method differs depending if it is Linux or Windows hosting but they will know what to do if you need help.</p> <p>The critical bit here is that they add the default Wordpress address, which is:</p> <p><a href="mailto:wordpress@yourdomain.com">wordpress@yourdomain.com</a> (or whatever your TLD is)</p> <p>If not already using it then change your SMTP plugin to Cimy Swift SMTP, and configure it as follows:</p> <p>Sender Name: (you can call this anything).<br /> Sender e-mail: (doesn't matter, use whatever address you want the customer to see in the confirmation they receive, and to be able to reply to. If you leave it blank they will see the confirmation coming from <a href="mailto:wordpress@yourdomain.com">wordpress@yourdomain.com</a>).</p> <p>Always Overwite the sender: radio button checked (this is the important bit). Your form submissions will now be sent from <a href="mailto:wordpress@yourdomain.com">wordpress@yourdomain.com</a> and should bypass the google mail servers, but the client will see the confirmation coming from the sender e-mail that you set in the Sender email box. (You may also need to add your host to the MX records in your DNS settings on the host server, but make sure it is not set to a higher priority than the primary Google server).</p> <p>SMTP settings: use your Host SMTP server address on port 465 for SSL, rather than ghs.google.com.</p> <p>That's it for Cimy.</p> <p>For the Gravity form: </p> <p>Do not use group addresses or nicknames as aliases in the Admin Notification options. You must use a valid google apps account email address. If you use group aliases or nicknames then you can set than in the CIMY SWIFT SMTP Sender e-mail box so that your clients/customers can reply to the group address or nickname from the confirmation message they receive.</p> <p>Now when you reply to the form submission from the Gmail administrator account it should allow you to reply to the address that the form was submitted by. You may need to add a filter in gmail so that submissions from <a href="mailto:wordpress@yourdomain.com">wordpress@yourdomain.com</a> will never be sent to the spam folder.</p> <p>Additional options should you wish to reply from a different address than the notification account you set in the Gravity form notification options can be done by following the guidance below, but this is just extra jiggery pokery so ignore it if not relevant to you:</p> <p>If you want to be able to reply from a group alias (you can't reply from nicknames in Gmail) then set the group email address up as an additional email address in your Gmail Account settings, leaving the default tick on "Treat as an Alias", and if you wish select the radio button to "Reply from the same address to which the message was sent" under the "When replying to a message:" options (also under the Send mail as: options in the Gmail account settings) as this will allow you to reply to a form notification from any account you wish by using the dropdown box that becomes available when enabling this option (but you have to remember to change the selection). You may also have to set up filters on you smart phone if you use one so that you do not receive messages from yourself if you are using aliases.</p> <p>Apologies, I am wittering on and making amendments to this as I go. Will stop now but if you require clarification I am happy to provide further information.</p> <p>Cheers</p> <p>Guy </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-48115 Thu, 02 Feb 2012 00:50:48 +0000 Carl Hancock 48115@https://legacy.forums.gravityhelp.com/ <p>Chris contacted me to take a look at this issue after exchanging emails with you. I am one of the owners and developers of rocketgenius.</p> <p>Chris is correct. This is not a Gravity Forms issue. The Reply-To functionality is not complex functionality, it's a single parameter passed to the wp_mail() function. There isn't much to it and the Reply To functionality is something pretty much most Gravity Forms users utilize and nobody else is experiencing problems with the functionality. </p> <p>We use Gravity Forms ourselves for the Contact Us and Priority Support related forms on this site, including using the Reply-To option. I should also note that we use GMail as our primary email system, both for personal email and to host the @rocketgenius.com company email via Google Business Apps and we aren't experiencing any issues related to the reply to not being honored by GMail.</p> <p>It's possible this could be some sort of issue related to the email headers or how your server is sending email when it is sent via the built in wp_mail() function. This is a WordPress core function and not a Gravity Forms code function.</p> <p>Chris mentioned that you said iPhorm is working fine, but I want to note that this is irrelevant because iPhorm may send email using a different method so the comparison is going to be moot. While they may both be form plugins that is where the likeness ends as they are completely different under the hood. </p> <p>I can assure you with 100% confidence that this is not a Gravity Forms issue and is a site specific issue related to your site and/or server setup in combination with how GMail handles email headers. With just shy of 300,000 WordPress sites running Gravity Forms if the Reply-To functionality in Gravity Forms didn't work properly we'd be flooded with support requests for this issue and that simply isn't the situation.</p> <p>That being said, we'd be glad to try and determine why this issue is happening. But you are going to have to work with us and not point fingers, which is completely counter productive.</p> <p>What you can do is provide me with the URL of the site having the issue, a WordPress admin login for the site and an FTP login for the site. You can email this information to me directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and I and the lead developer of Gravity Forms will debug this issue directly on your site where the issue is happening. As we can't replicate it and nobody else is experiencing it, that is the only way to determine why it is happening. </p> https://legacy.forums.gravityhelp.com/topic/setting-reply-to-address#post-48041 Wed, 01 Feb 2012 17:41:31 +0000 Chris Hajer 48041@https://legacy.forums.gravityhelp.com/ <p>Dail - I created a copy of the original form and made a test submission. The email arrived from the correct address, and the "Reply to" header was correct as well. However, when I actually replied to the email, the reply went to my own gmail address. Very strange. It appears that Google/Gmail is not honoring the Reply To header. I was using <a href="http://mail.google.com" rel="nofollow">http://mail.google.com</a> </p> <p>I found some references to this being a bug in gmail, or at least something not well understood. Check this stackexchange topic: <a href="http://stackoverflow.com/questions/1957965/gmail-does-not-detect-the-reply-to-field" rel="nofollow">http://stackoverflow.com/questions/1957965/gmail-does-not-detect-the-reply-to-field</a></p> <p>One suggestion there was to compare the Google Gadget vs. the full web interface. So, I did that, and the reply went to the correct address when replied to from the Gadget. VERY strange. I don't believe it is Gravity Forms or even your host configuration at this point. I think this is an issue with gmail. </p>