https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load Gravity Support Forums Topic: Shortcode editor won't load. en-US Wed, 08 Apr 2026 04:51:32 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-33018 Fri, 19 Aug 2011 10:32:45 +0000 Kevin Flahaut 33018@https://legacy.forums.gravityhelp.com/ <p>Jason,</p> <p>Did you say you already sent an admin login via the contact form? If so, I'm missing it. Can you re-send so we can take a look at your issue? Please reference this thread URL too se we can refer back to it. </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-33015 Fri, 19 Aug 2011 09:57:54 +0000 jjcall 33015@https://legacy.forums.gravityhelp.com/ <p>@kevin, @carl</p> <p>Did both above, cleared cache and removed all plugins, themes etc.. and can't get the short code editor to come up.</p> <p>Jason </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32935 Thu, 18 Aug 2011 15:55:18 +0000 Carl Hancock 32935@https://legacy.forums.gravityhelp.com/ <p>The typical cause of the shortcode wizard not working is browser cache. The browser caches the post editor and doesn't load the new scripts associated with the Gravity Forms shortcode wizard. What you need to do is completely clear your browser cache, completely, and then restart your browser and try again. </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32916 Thu, 18 Aug 2011 14:15:28 +0000 Kevin Flahaut 32916@https://legacy.forums.gravityhelp.com/ <p>@jjcall,</p> <p>I answered your previous post. Have you tested for a plugin conflict yet? </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32905 Thu, 18 Aug 2011 13:11:57 +0000 jjcall 32905@https://legacy.forums.gravityhelp.com/ <p>I'll send you over mine as well. My support request got hijacked! :P </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32897 Thu, 18 Aug 2011 11:59:28 +0000 Kevin Flahaut 32897@https://legacy.forums.gravityhelp.com/ <p>@Panikmaccus</p> <p>I understand completely. I just wanted to reassure you that we do want to help. Can you go ahead and send us an admin login via our contact form so we can take a look? That should help us speed up the debugging process. </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32894 Thu, 18 Aug 2011 11:49:13 +0000 Panikmaccus 32894@https://legacy.forums.gravityhelp.com/ <p>Hi Kevin</p> <p>Sure, no worries i understand you have plenty other requests to attend to.</p> <p>To answer your question, the WYSIWYG editor i'm referring to is 'the one above the post content area', yes. There is an error there preventing the 'modal window that pops up when you click on the "add form" icon above the WYSIWYG editor'</p> <p>Sorry just have a lot of pressure to get the form out. </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32887 Thu, 18 Aug 2011 10:49:38 +0000 Kevin Flahaut 32887@https://legacy.forums.gravityhelp.com/ <p>@jjcall</p> <p>This is usually a script conflict in the admin where another plugin is outputting script on pages it shouldn't be. Have you already tried testing for plugin conflicts on your site?</p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a> </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32886 Thu, 18 Aug 2011 10:46:34 +0000 Kevin Flahaut 32886@https://legacy.forums.gravityhelp.com/ <p>@Panikmaccus,</p> <p>The latest release version of Gravity Forms ( 1.5.2.8 ) is stable. It's been out for a while and if there were widespread problems embedding forms you can bet we would know about it and would have corrected any issues. You have something else going on that we need to identify.</p> <p>When you say the "wysiwyg editor isn't loading properly at all" are you talking about the actual WYSIWYG editor above the post content area, or are you talking about the modal window that pops up when you click on the "add form" icon above the WYSIWYG editor? Those are 2 different things entirely and we need to be clear so we can help debug your issue.</p> <p>Also, as I've mentioned in your other posting, we're busy helping several other people and you're in the queue. We've responded to your other query but still have priority support requests that take precedence. I understand it's important to you and we'll be happy to help all we can as soon as we can. Your patience is appreciated. </p> https://legacy.forums.gravityhelp.com/topic/shortcode-editor-wont-load#post-32884 Thu, 18 Aug 2011 10:37:13 +0000 Panikmaccus 32884@https://legacy.forums.gravityhelp.com/ <p>Hi jjcall</p> <p>Thank you so much for that. Helps a lot. Really appreciate it.<br /> There has to be a bug with the plugin. Hopefully they will send us the updated version, as my client will also need to update the form at some stage.</p> <p>Cheers. </p>