https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification Gravity Support Forums Topic: Signature Image not displaying in email notification en-US Mon, 20 Apr 2026 12:05:48 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-77222 Mon, 24 Sep 2012 19:24:23 +0000 Chris Hajer 77222@https://legacy.forums.gravityhelp.com/ <p>We have removed the extra blank lines in our development release. Sorry for the inconvenience. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-77009 Sun, 23 Sep 2012 20:35:41 +0000 Chris Hajer 77009@https://legacy.forums.gravityhelp.com/ <p>That's good information: thank you. The bottom of my tooltips.php looks like this:</p> <pre><code>[php] } ?&gt;</code></pre> <p>That should not create a problem, and does not on Linux servers, but those blank lines can be deleted and even the last line can be removed. I will bring it to the attention of the developers. Thank you for your help.</p> <p>[The syntax highlighter here condensed two blank lines into one. There should be four lines posted with two blank lines at line 2 and 3.] </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-77003 Sun, 23 Sep 2012 16:51:46 +0000 DGRComms 77003@https://legacy.forums.gravityhelp.com/ <p>Hi Chris, It seems the hosting company has found the issue and fixed it. Please read below:</p> <p> The error message you show suggest that the file D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\tooltips.php has spaces in it some where and they are getting sent to the client and should not be. I have reviewed the file and fixed the code issue. This is not do to a server configuration error it was just 2 empty lines at the bottom of the file. The URL <a href="https://www.hibcc.org/?page=gf_signature&amp;signature=505a513b393910.74830323" rel="nofollow">https://www.hibcc.org/?page=gf_signature&amp;signature=505a513b393910.74830323</a> now shows your signature (please see attached screenshot). I'm not sure if that will fix the email attachment aspect but it's a place to start.</p> <p>This might help you other client! :)</p> <p>Thanks </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76998 Sun, 23 Sep 2012 16:04:58 +0000 DGRComms 76998@https://legacy.forums.gravityhelp.com/ <p>Hi Chris, thanks I will let you know what they say.<br /> Thanks<br /> Ginnie </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76781 Fri, 21 Sep 2012 23:00:57 +0000 Chris Hajer 76781@https://legacy.forums.gravityhelp.com/ <p>Your signature is here:<br /> <a href="https://www.hibcc.org/wp-content/uploads/gravity_forms/signatures/505a513b393910.74830323.png" rel="nofollow">https://www.hibcc.org/wp-content/uploads/gravity_forms/signatures/505a513b393910.74830323.png</a></p> <p>I am looking at two very similar problems and trying to find out what is common to them. <a href="http://www.gravityhelp.com/forums/topic/signature-shows-up-on-form-but-image-emailed-isnt-saved-or-mapped-correctly?replies=7#post-76780" rel="nofollow">Here is the other topic</a>. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76766 Fri, 21 Sep 2012 22:07:53 +0000 Chris Hajer 76766@https://legacy.forums.gravityhelp.com/ <p>Windows and WordPress don't always get along well. Let us know what you find out. Maybe we need to do something to make the signature add-on work around some IIS limitation. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76704 Fri, 21 Sep 2012 12:07:33 +0000 DGRComms 76704@https://legacy.forums.gravityhelp.com/ <p>Hi Chris, thanks. I will speak to my host and see what they say. I never normally host WP on Windows servers but we needed to do it this time. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76684 Fri, 21 Sep 2012 10:02:18 +0000 Chris Hajer 76684@https://legacy.forums.gravityhelp.com/ <p>I forgot to say it looks like your notification is OK with the proper HTML to render the img tag. That was what I was hoping was wrong. That part is fine and the problem lies with these warnings and the host configuration. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76683 Fri, 21 Sep 2012 09:59:49 +0000 Chris Hajer 76683@https://legacy.forums.gravityhelp.com/ <p>I logged in and saw this error immediately in the admin:</p> <blockquote><p> Warning: Cannot modify header information - headers already sent by (output started at D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\tooltips.php:319) in D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityformssignature\signature.php on line 551 </p></blockquote> <p>I also get that at the top of the page for what should be the PNG image. I wonder if that is related to the image not being rendered as an image and being invalid? Is there a way on your host to suppress the output of PHP warnings? </p> <p>I've never seen that error before and it's not a common one. I submitted a test and received a notification with the link to the broken image in it. It would be good to test for theme and plugin conflicts too, if you can, by following these instructions <a href="http://rkt.gs/testing" rel="nofollow">http://rkt.gs/testing</a></p> <p>I also tried to export the form to try it on my server, but the PHP warnings fouled that output as well, and tried to open the XML file in the browser, with these warnings at the top of the page:</p> <blockquote><p> Warning: Cannot modify header information - headers already sent by (output started at D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\xml.php:421) in D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\export.php on line 146</p> <p>Warning: Cannot modify header information - headers already sent by (output started at D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\xml.php:421) in D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\export.php on line 147</p> <p>Warning: Cannot modify header information - headers already sent by (output started at D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\xml.php:421) in D:\InetPub\vhosts\hibcc.org\httpdocs\wp-content\plugins\gravityforms\export.php on line 148 </p></blockquote> <p>It's also possible the problem is related to hosting on IIS and maybe there is some additional configuration to be done, but we need to get rid of the warnings and test for theme and plugin conflicts first. </p> https://legacy.forums.gravityhelp.com/topic/signature-image-not-displaying-in-email-notification#post-76417 Wed, 19 Sep 2012 21:06:22 +0000 Chris Hajer 76417@https://legacy.forums.gravityhelp.com/ <p>Please send me a WordPress administrator login for your site, or export the form as XML (Forms menu &gt; Import/Export &gt; then the top menu item "Export Forms") and send it to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will take a look at the notification for you. If the notification is correct, then it will be something with the Windows hosting. </p>