https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code Gravity Support Forums Topic: Signature not showing in email even after additional code en-US Mon, 20 Apr 2026 13:48:16 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-157030 Thu, 28 Feb 2013 15:10:45 +0000 3cstudio 157030@https://legacy.forums.gravityhelp.com/ <p>Sounds good. </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-157006 Thu, 28 Feb 2013 14:23:36 +0000 David Peralty 157006@https://legacy.forums.gravityhelp.com/ <p>Anywhere you want the image to be shown in e-mails, you'll need to add that same code. All my best! </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156984 Thu, 28 Feb 2013 13:50:22 +0000 3cstudio 156984@https://legacy.forums.gravityhelp.com/ <p>OK, makes good sense -- thanks for your help.<br /> So, I will need to add that snippet of code to the Message portion of the Notification To Administrator below {all_fields} on all future usage of the Add-On "Signature" in order for it to show properly in the resultant form-mail results? </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156960 Thu, 28 Feb 2013 13:16:37 +0000 David Peralty 156960@https://legacy.forums.gravityhelp.com/ <p>We don't send the image in any e-mail notification or put it directly in the entries because it takes extra time to load images versus HTML links to those images. You've done the right thing, and I'm glad everything is working as expected. </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156953 Thu, 28 Feb 2013 12:50:46 +0000 3cstudio 156953@https://legacy.forums.gravityhelp.com/ <p>David, that's the ticket -- I must have pasted Chris's code into Visual instead of Text. :-/</p> <p>Looks great now! Does that code need to be added to any instance of using the Signature Add-On? 'Out of the box', the signature image doesn't show in the form results, correct? Or is that the work-around for finicky setups such as this one? I didn't notice any added notes when activating that add-on... just curious as to how I got into this predicament in the first place. :)</p> <p>Thanks gents,</p> <p>Steve C.<br /> 3Cstudio </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156947 Thu, 28 Feb 2013 12:39:48 +0000 David Peralty 156947@https://legacy.forums.gravityhelp.com/ <p>You should be using the single quote mark, on the same key as the double quotes. So ' not ` </p> <p>You aren't using some visual editor when creating the notification, are you? If so, can you go to HTML mode? </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156935 Thu, 28 Feb 2013 12:19:47 +0000 3cstudio 156935@https://legacy.forums.gravityhelp.com/ <p>Interesting -- clicking the URL that is generated for the &lt;img /&gt; tag pulls up a blank screen for me -- but that is because it is adding the single-quote mark(!). Like this: %27 to give the URL: <a href="http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821%27" rel="nofollow">http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821%27</a> or: <a href="http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821" rel="nofollow">http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821</a>' but: <a href="http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821" rel="nofollow">http://test.hollandbuscompany.com/?page=gf_signature&amp;signature=512f7434484da6.37252821</a> views just fine.</p> <p>Is it possible that needs to be a double-quote mark or something other than single-quotes surrounding the image within the added code? Or doesn't that have any bearing on the form results email? </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156929 Thu, 28 Feb 2013 11:58:06 +0000 3cstudio 156929@https://legacy.forums.gravityhelp.com/ <p>No. In my mail client, Apple Mail, I only get the &lt;img /&gt; HTML after Chris had me add the line of code mentioned. Before that I had nothing showing in the Signature field of the email results -- but his test (after adding the line of code) worked for his setup... so his next thought was maybe the host has limitations or issues rendering the image into the resultant email to the form's recipient. </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156907 Thu, 28 Feb 2013 11:46:03 +0000 David Peralty 156907@https://legacy.forums.gravityhelp.com/ <p>Do you get other HTML in your e-mail? When I go to that URL <a href="http://test.hollandbuscompany.com?page=gf_signature&amp;signature=512f7434484da6.37252821" rel="nofollow">http://test.hollandbuscompany.com?page=gf_signature&amp;signature=512f7434484da6.37252821</a>, I do get an image returned without issue. </p> https://legacy.forums.gravityhelp.com/topic/signature-not-showing-in-email-even-after-additional-code#post-156873 Thu, 28 Feb 2013 11:18:39 +0000 3cstudio 156873@https://legacy.forums.gravityhelp.com/ <p>Hi Chris,</p> <p>I have the Add-On named Signature added to: <a href="http://test.hollandbuscompany.com/service/warranty/warranty-claim-form/" rel="nofollow">http://test.hollandbuscompany.com/service/warranty/warranty-claim-form/</a> -- you provided me with additional code to make it show in the resultant email to "Message": </p> <pre><code>{all_fields} &lt;img src=&#39;{Signature:8}&#39; alt=&#39;{Customer Name (First):1.3} {Customer Name (Last):1.6} signature&#39; /&gt;</code></pre> <p>Instead of the signature image, though, I get the following code-text at the bottom of the form fields results:</p> <p><code>&lt;img src=&#39;http://test.hollandbuscompany.com?page=gf_signature&amp;signature=512f7434484da6.37252821&#39; alt=&#39;Steve Colthorp signature&#39; /&gt;</code></p> <p>Can you help further? You mentioned it worked well on your server, but doesn't seem to work on this site's setup... Keep me posted!</p> <p>Steve C.<br /> 3Cstudio </p>