https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail Gravity Support Forums Topic: Test Registrations Not Receiving Emaail en-US Mon, 20 Apr 2026 04:35:13 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45704 Fri, 06 Jan 2012 08:25:45 +0000 David Smith 45704@https://legacy.forums.gravityhelp.com/ <p>Our pleasure. Glad we were able to clear this up. :)</p> <p>I will go ahead and close this topic now; if you have any other questions please feel free to start a new topic. </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45690 Fri, 06 Jan 2012 03:01:19 +0000 3BBB 45690@https://legacy.forums.gravityhelp.com/ <p>Your comments and scenarios make sense. Everything that I would expect to do will fall into one of the two cases that you describe. It is clearer to me now when I should use the registration condition feature and how to avoid triggering a confirmation message when the registration would fail. Thanks to all at GF support for your patience and assistance. </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45610 Thu, 05 Jan 2012 13:51:25 +0000 David Smith 45610@https://legacy.forums.gravityhelp.com/ <p>I'm not sure I'm following the issue entirely. I see two scenarios here:</p> <p>1 - A form is solely intended to register a user. In this case, you would not really need the User Registration condition as any requirements for registration should be required fields on the form and therefore the form would not be submitted until all of those fields were filled out correctly. The user is created. The confirmation message displays.</p> <p>2 - The form's primary purpose is not registering users but it provides the option to do so. A good example of this would be a form that allows any user to submit a post; however, if the user is so inclined, the could check a checkbox to create an account for future use. In this scenario you would want to see the confirmation message regardless of the user being created.</p> <p>Does this make sense? Is your scenario different than either of the above? If so, how? </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45553 Thu, 05 Jan 2012 03:05:21 +0000 3BBB 45553@https://legacy.forums.gravityhelp.com/ <p>Here is an update after some additional testing with checking and unchecking Registration Condition. (Also reporting one environment change in upgrading to WP 3.31.)</p> <p>Unchecked, everything works as I would expect. With Registration Condition enabled (checked) everything works and responds the same, including display of the confirmation message, but the user is not created and consequently no confirmation email happens.</p> <p>In this case, the condition is populating a checkbox on the registration form to indicate agreement to terms of use. For that immediate need, it appears I can accomplish what has to happen by making the checkbox a required entry. </p> <p>But there are going to be other registration forms in the near future where the indiscriminate display of a confirmation message is going to be a problem. What is the solution to the confirmation message displaying without regard to whether or not the user registration is going happen?</p> <p>Given that I have figured out that it isn't a registration problem or email problem as much as it is this confirmation message happening when I would expect to see something else, should I start another post that specifically addresses that issue? </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45464 Wed, 04 Jan 2012 17:01:11 +0000 Chris Hajer 45464@https://legacy.forums.gravityhelp.com/ <p>If you uncheck it, does the registration process still work and is the user registered? If the condition is not satisfied, no user would be registered. Is that what's happening to you? </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45413 Wed, 04 Jan 2012 02:20:03 +0000 3BBB 45413@https://legacy.forums.gravityhelp.com/ <p>Registration Condition under Additional Options in User Registration Settings is checked. </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45276 Mon, 02 Jan 2012 12:10:16 +0000 Chris Hajer 45276@https://legacy.forums.gravityhelp.com/ <p>Have you checked or unchecked the "Enable Registration Condition" box?</p> <p><a href="http://www.gravityhelp.com/forums/topic/not-adding-users#post-45222" rel="nofollow">http://www.gravityhelp.com/forums/topic/not-adding-users#post-45222</a> </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45174 Fri, 30 Dec 2011 03:00:46 +0000 3BBB 45174@https://legacy.forums.gravityhelp.com/ <p>In my case, it appears to me that the users are never registered with WordPress. I have now replicated my problem -- exactly -- in a hosted environment just as it was in locally with MAMP. Will email Carl as suggested for hiranthi. </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45149 Thu, 29 Dec 2011 18:50:07 +0000 Carl Hancock 45149@https://legacy.forums.gravityhelp.com/ <p>@hiranthi I'm even more confused now.</p> <p>Email me a complete explanation of the problem and include the following information:</p> <p>- URL of the site<br /> - WordPress admin login for the site<br /> - FTP login for the site</p> <p>You can send the explanation and this information to <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a> and we can debug the issue. Reference this forum post in the email so I know what it is in regards to. </p> https://legacy.forums.gravityhelp.com/topic/test-registrations-not-receiving-emaail#post-45132 Thu, 29 Dec 2011 13:49:00 +0000 Hiranthi 45132@https://legacy.forums.gravityhelp.com/ <p>At first the issue was that the user didn't receive an email, but I'm now getting reports that they can't register anymore..</p> <p>-----</p> <p>Okay, scratch that. Apparently the captcha is too hard to read, so removed that from the form. Could register a test account but don't receive the email with the password (autogenerated, so if they don't receive the email they can't login unless they use the "password forgotten" stuff in WP).</p> <p>-----</p> <p>Scratch that last one too. The form behaves as if the user has been created, but in reality the new user doesn't exist. </p>