https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card Gravity Support Forums Topic: There was an error processing your credit card. en-US Mon, 20 Apr 2026 11:28:42 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-123499 Wed, 16 Jan 2013 12:11:55 +0000 Chris Hajer 123499@https://legacy.forums.gravityhelp.com/ <p>Thank you for that update. I'm glad the logging add-on was able to help. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-123446 Wed, 16 Jan 2013 10:19:29 +0000 Kathy Velasco 123446@https://legacy.forums.gravityhelp.com/ <p>Thanks for your help, Chris. Installed the Gravity Forms Logging add-on and was able then to see the full error string that Authorize.net passes back. It showed that the phone number was the empty field. Weird, since there is a required phone number field on my form, but for whatever reason Authorize.net did not see it. In my Authorize.net merchant control panel under Account--Payment Form--Form Fields, I can select which fields are required by AuthNet. I deselected Phone, and boom, it worked. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-122619 Tue, 15 Jan 2013 13:44:58 +0000 Chris Hajer 122619@https://legacy.forums.gravityhelp.com/ <p>I have a logging add-on which we use internally which can help you debug this issue. Please send me an email at <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will send it to you. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-122573 Tue, 15 Jan 2013 12:38:40 +0000 Kathy Velasco 122573@https://legacy.forums.gravityhelp.com/ <p>According to Authorize.net, the &lt;!-- Error: 33 --&gt; error is part of a full response string. Their support tells me that my software (Gravity Forms) is converting the long string into this short error. They tell me that this full string would tell me which field is blank. How can I see that full string in Gravity Forms? </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-121750 Mon, 14 Jan 2013 15:45:34 +0000 Chris Hajer 121750@https://legacy.forums.gravityhelp.com/ <p>If you check the source of the page when it returns with an error, you should see an error code or reason code. I tried a test submission and I see this error code:<br /> <pre><code>&lt;!-- Error: 33 --&gt;</code></pre> <p>From authorize.net documentation:</p> <pre><code>FIELD cannot be left blank. The word FIELD will be replaced by an actual field name. This error indicates that a field the merchant specified as required was not filled in.</code></pre> <p>Sounds like you have a required field at Authorize.net that is not being sent by your Gravity Form? </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-processing-your-credit-card#post-121590 Mon, 14 Jan 2013 11:29:38 +0000 Kathy Velasco 121590@https://legacy.forums.gravityhelp.com/ <p>I'm using the Authorize.net add-on for my client's website on two pages.</p> <p><a href="https://www.rccaconcerts.org/donate-now/" rel="nofollow">https://www.rccaconcerts.org/donate-now/</a><br /> <a href="https://www.rccaconcerts.org/season-membership/" rel="nofollow">https://www.rccaconcerts.org/season-membership/</a></p> <p>SSL is all set and the API Login ID and Transaction Key give me the green checkmarks. But whenever I try to submit a transaction I get, "There was an error processing your credit card. Please verify the information and try again." in the credit card field. I set up a test form, thinking maybe it was my form, but get the same error on my test form. I've tried test credit card numbers and get the same error. I contacted AuthNet's chat support. They say it's not hitting Authorize.net. Suggestions? </p>