https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1 Gravity Support Forums Topic: There was an error while saving your form. Please contact our support team. en-US Fri, 24 Apr 2026 01:22:53 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-54775 Tue, 10 Apr 2012 14:20:28 +0000 Rob Harrell 54775@https://legacy.forums.gravityhelp.com/ <p>@jeffrey, please create a new topic with your own details, so we can better assist you there. I'm closing this topic. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-54774 Tue, 10 Apr 2012 14:17:01 +0000 jeffrey 54774@https://legacy.forums.gravityhelp.com/ <p>I have my plugin updated, and it won't save either! PLEASE help! I have done everything and it still doesn't work! </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52859 Mon, 19 Mar 2012 12:09:13 +0000 cereteth 52859@https://legacy.forums.gravityhelp.com/ <p>Sorry, just updated to v1.6.3.2.1 and all work like charm now. Thanks a lot </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52855 Mon, 19 Mar 2012 11:45:19 +0000 cereteth 52855@https://legacy.forums.gravityhelp.com/ <p>Same problem for Wordpress NETWORK 3.3.1 with Grafity Forms 1.6.3.2 installed.</p> <p>I activated the plugin at a subsite. Forms in that subsite were added, updated etc, all working fine.</p> <p>Then i activated Grafity forms at another subsite. When i try to add a new form i get a message:<br /> "There was an error while saving your form. Please contact our support team." Form fields, are saved updated but Form doesn't appear at Forms list and the error messages always updates when i try to update the form. Every time i see the Forms list i see the "You don't have any forms. Let's go create one!" message. Afterwards , i try to add new form and i get to the first edited form...Weird.</p> <p>I tried network activation of the plugin with no luck. Some problem appears with all subsites except the initial one. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52848 Mon, 19 Mar 2012 11:22:39 +0000 drewmcmanus 52848@https://legacy.forums.gravityhelp.com/ <p>I am having a similar problem at a client site, nsamusicsupplies.com and I am running v1.6.3.2.1. Any suggestions? </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52820 Mon, 19 Mar 2012 04:19:39 +0000 desworks 52820@https://legacy.forums.gravityhelp.com/ <p>The support for this plugin is very poor, if you pay lots of money for it the least you may expect is some decend service when it doesn't work. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52659 Fri, 16 Mar 2012 08:45:24 +0000 desworks 52659@https://legacy.forums.gravityhelp.com/ <p>Yes we do. It actually has something to do with the installation of the plugin in Wordpress I guess. Go the following error during install:</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_form ( id mediumint(8) unsigned not null auto_increment, title varchar(150) not null, date_created datetime not null, is_active tinyint(1) not null default 1, PRIMARY KEY (id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_form_meta ( form_id mediumint(8) unsigned not null, display_meta longtext, entries_grid_meta longtext, PRIMARY KEY (form_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Table 'v13_test.wp_rg_form_meta' doesn't exist]<br /> SHOW INDEX FROM wp_rg_form_meta WHERE Key_name='form_id'</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_form_view ( id bigint(20) unsigned not null auto_increment, form_id mediumint(8) unsigned not null, date_created datetime not null, ip char(15), count mediumint(8) unsigned not null default 1, PRIMARY KEY (id), KEY form_id (form_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_lead ( id int(10) unsigned not null auto_increment, form_id mediumint(8) unsigned not null, post_id bigint(20) unsigned, date_created datetime not null, is_starred tinyint(1) not null default 0, is_read tinyint(1) not null default 0, ip varchar(39) not null, source_url varchar(200) not null default '', user_agent varchar(250) not null default '', currency varchar(5), payment_status varchar(15), payment_date datetime, payment_amount decimal(19,2), transaction_id varchar(50), is_fulfilled tinyint(1), created_by bigint(20) unsigned, transaction_type tinyint(1), status varchar(20) not null default 'active', PRIMARY KEY (id), KEY form_id (form_id), KEY status (status) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_lead_notes ( id int(10) unsigned not null auto_increment, lead_id int(10) unsigned not null, user_name varchar(250), user_id bigint(20), date_created datetime not null, value longtext, PRIMARY KEY (id), KEY lead_id (lead_id), KEY lead_user_key (lead_id,user_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_lead_detail ( id bigint(20) unsigned not null auto_increment, lead_id int(10) unsigned not null, form_id mediumint(8) unsigned not null, field_number float not null, value varchar(200), PRIMARY KEY (id), KEY form_id (form_id), KEY lead_id (lead_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_lead_detail_long ( lead_detail_id bigint(20) unsigned not null, value longtext, PRIMARY KEY (lead_detail_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Table 'v13_test.wp_rg_lead_detail_long' doesn't exist]<br /> SHOW INDEX FROM wp_rg_lead_detail_long WHERE Key_name='lead_detail_key'</p> <p>WordPress database error: [Unknown character set: 'latin']<br /> CREATE TABLE wp_rg_lead_meta ( id bigint(20) unsigned not null auto_increment, lead_id bigint(20) unsigned not null, meta_key varchar(255), meta_value longtext, PRIMARY KEY (id), KEY meta_key (meta_key), KEY lead_id (lead_id) ) DEFAULT CHARACTER SET latin</p> <p>WordPress database error: [Table 'v13_test.wp_rg_lead_detail' doesn't exist]<br /> select * from wp_rg_lead_detail where value= '!' </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52471 Wed, 14 Mar 2012 21:01:20 +0000 gmalho1 52471@https://legacy.forums.gravityhelp.com/ <p>I am. But please never mind, because in my case it started saving ok.<br /> Thanks for your fast answer. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52470 Wed, 14 Mar 2012 20:58:00 +0000 Rob Harrell 52470@https://legacy.forums.gravityhelp.com/ <p>Can you guys verify you are running Gravity Forms v1.6.3.2.1? </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-1#post-52464 Wed, 14 Mar 2012 20:31:35 +0000 gmalho1 52464@https://legacy.forums.gravityhelp.com/ <p>I am in the same position... Help. </p>