https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5 Gravity Support Forums Topic: There was an error while saving your form. Please contact our support team. en-US Mon, 20 Apr 2026 02:58:30 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-144402 Thu, 07 Feb 2013 20:08:53 +0000 Chris Hajer 144402@https://legacy.forums.gravityhelp.com/ <p>@rosspub. Please open a new topic for your support issue. Each one is different and need to be addressed individually. Please share a URL to the site where the problem exists. If you have tested for theme and plugin conflicts and still have an issue, you might have an issue with server resources. In your new topic, please let us know how much RAM is available to PHP. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-144209 Thu, 07 Feb 2013 11:58:45 +0000 rosspub 144209@https://legacy.forums.gravityhelp.com/ <p>I am getting the same. It was working early this week and not its doing this and not sending the form via admin email:</p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a></p> <p>Did these steps and still nothing. When I updated the form this week I think that is when the errors occured </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-130394 Thu, 24 Jan 2013 11:05:35 +0000 David Peralty 130394@https://legacy.forums.gravityhelp.com/ <p>Can you both try the following troubleshooting steps please? <a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a></p> <p>Also, making sure you have the latest WordPress version is important. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-130032 Thu, 24 Jan 2013 02:29:40 +0000 Steve Holland 130032@https://legacy.forums.gravityhelp.com/ <p>It seems if you duplicate the form you're getting the error on, it should fix it. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-129550 Wed, 23 Jan 2013 11:58:29 +0000 jsbreglio1 129550@https://legacy.forums.gravityhelp.com/ <p>ps. yes, using the latest gravity forms. but WP 3.4.2 (we have issues with our template and updating WP so it always takes my programmer to update WP and troubleshoot). just wondering if it's the version of WP or could be something else. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-129548 Wed, 23 Jan 2013 11:50:52 +0000 jsbreglio1 129548@https://legacy.forums.gravityhelp.com/ <p>I get the same message. Lost an entire form of only 10 fields. Tried again with 1 field. Same error. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-128833 Tue, 22 Jan 2013 19:10:35 +0000 Steve Holland 128833@https://legacy.forums.gravityhelp.com/ <p>Yes.</p> <p>It seems this may also be related to the form conditional settings. If one of the ~35 fields you delete is 'Terms' for example and you have it set so that the form's submit button is only shown when 'Terms' = 'Yes' this may also cause the error. </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-128587 Tue, 22 Jan 2013 11:44:27 +0000 David Peralty 128587@https://legacy.forums.gravityhelp.com/ <p>Are you using the latest Gravity Forms and WordPress releases? </p> https://legacy.forums.gravityhelp.com/topic/there-was-an-error-while-saving-your-form-please-contact-our-support-team-5#post-128133 Tue, 22 Jan 2013 00:22:01 +0000 Steve Holland 128133@https://legacy.forums.gravityhelp.com/ <p>"There was an error while saving your form. Please contact our support team."</p> <p>How to replicate this error:</p> <p>1. Create a form with a lot of fields (~40).<br /> 2. Duplicate that form.<br /> 3. Edit the duplicated form by deleting ~35 of the ~40 fields.<br /> 4. Try to press update.</p> <p>I am also noticing a number of other bugs, for example if you want to add to fields (of the same type) and you press the button twice quickly, it can something input the fields with the exact same ID number. </p>