https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email Gravity Support Forums Topic: Total sum not working in confirmation email en-US Wed, 15 Apr 2026 06:49:07 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-58225 Tue, 08 May 2012 16:22:30 +0000 Zachary 58225@https://legacy.forums.gravityhelp.com/ <p>Carl Hancock, I seem to be having the same issue with my form. The Total is showing up in the preview, but it's not transferring over into the notification to myself, the owner and to the purchaser. Carl is it possible to have you look at this for me?</p> <p>I'm running the Dynamix theme. </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-37232 Thu, 06 Oct 2011 15:25:34 +0000 Carl Hancock 37232@https://legacy.forums.gravityhelp.com/ <p>The issue is as we suspected, poor practices in the ThemeForest theme you are using.</p> <p>The specific issue is this file:</p> <p>striking/framework/shortcodes/typography.php</p> <p>This code disables automatic formatting on posts. This sounds good, but unfortunately it has the side effect of then applying automattic formatting to *ALL* shortcode output. </p> <p>Why is this bad? Because WordPress does not apply automatic formatting to shortcode output by default so it's unexpected behavior and can break things. Which is exactly what has happened in your situation.</p> <p>You would have to remove that functionality in order to correct your problem. </p> <p>I am also going to get in touch with my ThemeForest contact to show him this issue and strongly suggest they have it removed from existing themes and disallow future themes from including it. It's destructive. </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-36059 Fri, 23 Sep 2011 15:14:26 +0000 ostheimer 36059@https://legacy.forums.gravityhelp.com/ <p>Did you make progress with this issue?<br /> I am asking because my customer is as well.</p> <p>Thanks,<br /> Andreas </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-35867 Wed, 21 Sep 2011 11:49:09 +0000 Carl Hancock 35867@https://legacy.forums.gravityhelp.com/ <p>This appears to be a web server specific issue. When I export your form and import it locally and then submit a test via Preview and a test with the form embedded on a test page on my site I don't encounter this issue. The total appears correctly, including in the entry list page. See this screenshot (one was from preview and the other was not, both look correct): <a href="http://i.imgur.com/4btFc.png" rel="nofollow">http://i.imgur.com/4btFc.png</a></p> <p>In order to debug this further we would have to do it directly on the web server experiencing this issue. We've never had this issue reported by any other users so we would have to debug the code directly to determine what is going on.</p> <p>I have received the FTP information you sent me and we will look into this issue and debug it on the server. </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-35851 Wed, 21 Sep 2011 10:55:42 +0000 ostheimer 35851@https://legacy.forums.gravityhelp.com/ <p>If you look at the other 50 entries at <a href="http://www.key2life.at/wp-admin/admin.php?page=gf_entries&amp;view=entries&amp;id=1" rel="nofollow">http://www.key2life.at/wp-admin/admin.php?page=gf_entries&amp;view=entries&amp;id=1</a> you see that only your entry has the "Summe" displayed. So how did you do that?</p> <p><a href="http://imgur.com/muSc3" rel="nofollow">http://imgur.com/muSc3</a></p> <p>What is the difference between you using the form and all the others? There have been over 50 entries (by different people) as you can see and only you manage to have the sum displayed...I am confused. </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-35848 Wed, 21 Sep 2011 10:18:55 +0000 Carl Hancock 35848@https://legacy.forums.gravityhelp.com/ <p>I had emailed you this information previously, you should have received it via email. It has been resent. I also went ahead and re-created my Test Form and did my test once against to verify. I am unable to reproduce the issue you describe, even on your site.</p> <p>I created a brand new test form on your site and submitted the form. The entry that was created and the notification I received both contained the Total as expected. I have included screenshots below.</p> <p>Test Form Entry:<br /> <a href="http://i.imgur.com/U7Wdp.png" rel="nofollow">http://i.imgur.com/U7Wdp.png</a></p> <p>Test Form Entry Email Notification:<br /> <a href="http://i.imgur.com/wDzFU.png" rel="nofollow">http://i.imgur.com/wDzFU.png</a></p> <p>Then I tested with your form. I'm simply not seeing the issue you are describing. The Total field (Summe) is displaying in the entry and the email notifications. I have included screenshots below. These are from your site using your form. I briefly changed the Admin Notification to send to my email account.</p> <p>You will see that in the User Notification the Summe is output and it is also present in the Admin Notification as well as on the Entry Detail page itself. When I look at the Entries for other form submissions for that form the Summe is always present. </p> <p>Ticketformular Form:<br /> <a href="http://i.imgur.com/CmA2N.png" rel="nofollow">http://i.imgur.com/CmA2N.png</a></p> <p>Ticketformular Email USER Notification:<br /> <a href="http://i.imgur.com/Cp1oA.png" rel="nofollow">http://i.imgur.com/Cp1oA.png</a></p> <p>Ticketformular Email ADMIN Notification:<br /> <a href="http://i.imgur.com/JZd4W.png" rel="nofollow">http://i.imgur.com/JZd4W.png</a></p> <p>Ticketformular Entry:<br /> <a href="http://i.imgur.com/JoXnL.png" rel="nofollow">http://i.imgur.com/JoXnL.png</a> </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-35832 Wed, 21 Sep 2011 05:24:17 +0000 ostheimer 35832@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I sent you the requested data 2 weeks ago an my client requests this feature. Please help me out with this bug at my website.</p> <p>Thanks,<br /> Andreas </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-34409 Sun, 04 Sep 2011 04:25:23 +0000 ostheimer 34409@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>the website is online and I'd really need this feature to work - any news?</p> <p>Thanks,<br /> Andreas </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-33850 Mon, 29 Aug 2011 17:43:31 +0000 ostheimer 33850@https://legacy.forums.gravityhelp.com/ <p>Thanks for that offer, I sent you the requested data. </p> https://legacy.forums.gravityhelp.com/topic/total-sum-not-working-in-confirmation-email#post-33828 Mon, 29 Aug 2011 15:09:38 +0000 Carl Hancock 33828@https://legacy.forums.gravityhelp.com/ <p>@ostheimer At this point we don't know if it's a bug or something specific with your site or form setup. As mentioned above i'm unable to reproduce this issue. The total merge tag both by itself and used in conjunction with the {all_fields} merge tag is working as intended in all of my tests.</p> <p>In order to determine what is going on we would need a WordPress admin login for your site so that we can test with your form and site setup. You can send this information to me directly at <a href="mailto:carl@rocketgenius.com">carl@rocketgenius.com</a>. Be sure to include the site URL, admin login, the name of the form and reference this forum post so I know what it is about. </p>