https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer Gravity Support Forums Topic: Unable to re-install Gravity Forms after domain transfer en-US Sun, 19 Apr 2026 23:48:27 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69318 Fri, 03 Aug 2012 12:44:02 +0000 georgevetclinic 69318@https://legacy.forums.gravityhelp.com/ <p>Thanks again. We will leave our host server as it is and will see if we start receiving the forms again. I have also changed the admin_email to the address we want it to go to. Not sure if that makes much difference, but thanks for your help! </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69316 Fri, 03 Aug 2012 12:31:10 +0000 David Peralty 69316@https://legacy.forums.gravityhelp.com/ <p>You should be able to use Google as your sendmail server without issue. Others have done it in the past. I don't know the settings without researching, but it should work. </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69314 Fri, 03 Aug 2012 12:27:18 +0000 georgevetclinic 69314@https://legacy.forums.gravityhelp.com/ <p>Thanks David. I have installed the WP SMTP plugin and activated it. However, I was trying to find out what port number to add and found that the host server we are using, aspmx.l.google.com, is for applications not supporting SSL. Would we need to consider using a different host server with Google? I know the advantage, of course, is that it will be more secure. However, I am not sure which host server(s) we should use then. Thanks for any advice! </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69297 Fri, 03 Aug 2012 10:54:12 +0000 David Peralty 69297@https://legacy.forums.gravityhelp.com/ <p>You should be able to. If you are having issues, I recommend installing and configuring the WP SMTP plugin to resolve such issues. Glad you are getting this sorted out. </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69296 Fri, 03 Aug 2012 10:51:38 +0000 georgevetclinic 69296@https://legacy.forums.gravityhelp.com/ <p>Thanks David. We ended up removing the files and directory for Gravity Forms that were still within wp-content and then we were able to re-install. It appears that it was trying to overwrite files and could not. Anyway, we have the forms working now. One other question I have: We are using Google servers (GMail) as our email host. If we specify our email address for the admin email, should we receive the forms when a user completes them online? Yesterday, I was informed that the forms were not being received. Thanks again!<br /> -Jason </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69171 Thu, 02 Aug 2012 12:30:13 +0000 David Peralty 69171@https://legacy.forums.gravityhelp.com/ <p>Can you check your wp-config.php file to make sure your database details are correct? If they are, can you go in through FTP and remove Gravity Forms and then try re-adding it? </p> https://legacy.forums.gravityhelp.com/topic/unable-to-re-install-gravity-forms-after-domain-transfer#post-69166 Thu, 02 Aug 2012 12:13:45 +0000 georgevetclinic 69166@https://legacy.forums.gravityhelp.com/ <p>We recently transferred our domain name to our WordPress web site. The transfer has completed successfully; however, we appear to no longer have the same connections with WordPress, including Gravity Forms. This morning I tried to run a plugin update for Gravity Forms, and now we no longer have them in our Dashboard at all. We cannot re-install Gravity Forms either and receive this message:<br /> Unpacking the package…<br /> Installing the plugin…<br /> Destination folder already exists. /var/www/vhosts/03568AF.NETSOLVPS.COM/httpdocs/wordpress/wp-content/plugins/gravityforms/<br /> Plugin install failed.<br /> I really think this is an issue with connection to our WordPress database. Does anyone know how we can re-establish our connection in WordPress? </p>