https://legacy.forums.gravityhelp.com/topic/unchosen-product-shows-1-in-email-notification Gravity Support Forums Topic: Unchosen Product shows '1' in email notification en-US Tue, 21 Apr 2026 09:17:41 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/unchosen-product-shows-1-in-email-notification#post-376088 Fri, 26 Jul 2013 05:08:21 +0000 Richard Vav 376088@https://legacy.forums.gravityhelp.com/ <p>If you still require assistance with this please open a new <a href="http://www.gravityhelp.com/request-support/" rel="nofollow">support ticket</a> or a <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">priority support ticket</a> if you are a developer license holder. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/unchosen-product-shows-1-in-email-notification#post-358127 Tue, 02 Jul 2013 15:24:46 +0000 storyboard 358127@https://legacy.forums.gravityhelp.com/ <p>I have a form set up with 30 'products' all at $0, then each has 1-3 options with a price attached to each option. So essentially, a buyer chooses a product based on an option. the 'product' item itself is hidden, with the options referencing it.</p> <p>The problem is that in the email notification, it shows 1 beside each product, even if it wasn't picked. I'm assuming this is because the product exists and since I don't have a quantity with it, it chooses 1.<br /> We then have to just see the line item total to determine which product was actually ordered.</p> <p>Is there a way around this? It just makes for a confusing form for when the order comes in.</p> <p>Thanks!! </p>