https://legacy.forums.gravityhelp.com/topic/update-users-changes-the-role-even-when-i-have-selected-preserve-current-role Gravity Support Forums Topic: update users changes the role even when I have selected 'Preserve current role' en-US Mon, 20 Apr 2026 12:05:50 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/update-users-changes-the-role-even-when-i-have-selected-preserve-current-role#post-277105 Sat, 25 May 2013 22:12:26 +0000 Chris Hajer 277105@https://legacy.forums.gravityhelp.com/ <p>Because you are a developer license holder, lease open a priority support ticket here for your issue:<br /> <a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">http://www.gravityhelp.com/priority-support/</a></p> <p>We may have to take a look at your configuration if we cannot recreate the problem. Please supply a WordPress administrator login to the site in case we do need to take a look. Thank you. </p> https://legacy.forums.gravityhelp.com/topic/update-users-changes-the-role-even-when-i-have-selected-preserve-current-role#post-273349 Fri, 24 May 2013 10:26:46 +0000 rokesmith 273349@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>I have managed to use GF to add a nicer registration form for my site and people are successfully signing up through it. Thanks!</p> <p>However, I am trying to work out how to allow members to use a GF form to add a custom tag to their account (this gives them access to restricted content). I haven't got it working yet but in testing the form I have noticed that it changes the user role from 'Subscriber' to 'Participant' even though I selected 'Preserve current role' in the form. </p> <p>Why would this happen? Please help. </p> <p>Best,</p> <p>Jospeh </p>