https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin Gravity Support Forums Topic: Upgrade Error | Cannot uninstall old plugin? en-US Sun, 19 Apr 2026 23:33:40 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142606 Tue, 05 Feb 2013 12:54:01 +0000 Rob Harrell 142606@https://legacy.forums.gravityhelp.com/ <p>No problem, glad to help - I saw your priority ticket come through, but decided to just respond here since it was active. </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142605 Tue, 05 Feb 2013 12:53:29 +0000 lmabee 142605@https://legacy.forums.gravityhelp.com/ <p>Update:<br /> Well holy cow. I think I need a new pair of breeches. Thank you so much for your help Rob and David. I've installed the new Gravity Forms via FTP and reactivated the related plugins associated with Gravity Forms and all seems right in the world. Thank you for taking the time to assist. Your quick help and attention given this problem a quick and easy solution. </p> <p>Thank you so much! </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142602 Tue, 05 Feb 2013 12:45:22 +0000 lmabee 142602@https://legacy.forums.gravityhelp.com/ <p>Thank you SO MUCH Rob! I'm going to try and reinstall now. Thank you!!! </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142598 Tue, 05 Feb 2013 12:42:03 +0000 lmabee 142598@https://legacy.forums.gravityhelp.com/ <p>I've since deactivated the plugins (PayPal) that I was using on the site, so that the main page shows. However, these new forms make up much of the use of the website, and therefore without them working, the site is rendered almost useless. </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142597 Tue, 05 Feb 2013 12:40:53 +0000 Rob Harrell 142597@https://legacy.forums.gravityhelp.com/ <p>You can grab the latest version here: <a href="http://www.gravityhelp.com/downloads/" rel="nofollow">http://www.gravityhelp.com/downloads/</a> </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142594 Tue, 05 Feb 2013 12:36:42 +0000 lmabee 142594@https://legacy.forums.gravityhelp.com/ <p>Hello David,<br /> Thank you for your response. What are the next steps to rectify this issue? It seems (because of the error) my wordpress installation has completely deleted the base plugin (<a href="http://i.imgur.com/EVQ3cFf.jpg" rel="nofollow">As seen here</a>). I need to get this site live again without issue as fast as I can. I've receiving a number of calls complaining about it being down as of a few minutes ago. So am I able to get a downloadable link to the new gravity forms so I can install it via FTP? </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142593 Tue, 05 Feb 2013 12:31:08 +0000 David Peralty 142593@https://legacy.forums.gravityhelp.com/ <p>You will have to update/install via FTP to fix this issue. Usually this is a permissions issue where WordPress isn't able to remove files from the wp-content/plugins folder or a temp folder it creates.</p> <p>If you upload Gravity Forms via FTP, this issue should go away. I'll let our developers know about the add-on error you are seeing. </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142589 Tue, 05 Feb 2013 12:27:31 +0000 lmabee 142589@https://legacy.forums.gravityhelp.com/ <p>YIKES!!!!!!!!!!<br /> THIS IS NOW AN URGENT PROBLEM, AS IT'S TAKEN DOWN MY WHOLE SITE.<br /> <a href="http://www.homerwatson.on.ca/" rel="nofollow">http://www.homerwatson.on.ca/</a> </p> https://legacy.forums.gravityhelp.com/topic/upgrade-error-cannot-uninstall-old-plugin#post-142588 Tue, 05 Feb 2013 12:23:58 +0000 lmabee 142588@https://legacy.forums.gravityhelp.com/ <p>Good Morning Support Crew!<br /> It seems the recent upgrade won't install properly with my wordpress site.<br /> I get this error: <a href="http://i.imgur.com/GQgT82i.jpg" rel="nofollow">Unable to uninstall old plugin</a><br /> Since downloads of the specific gravity form software is given through a link when you purchase, I don't think I can just do a fresh install since I don't have a download link to the newly updated gravity forms. </p> <p>Advice? </p>