Gravity Support Forums Topic: Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server

Gravity Support Forums Topic: Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server Gravity Support Forums Topic: Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server en-US Sun, 19 Apr 2026 23:49:28 +0000 http://bbpress.org/?v=1.0.1 <![CDATA[Search]]> q https://legacy.forums.gravityhelp.com/search.php David Peralty on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-69378 Fri, 03 Aug 2012 16:31:12 +0000 David Peralty 69378@https://legacy.forums.gravityhelp.com/ I never received FTP information from the user and as such, I'm not sure if she was able to solve her issue or not. Have you tried our troubleshooting steps? <a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a> rcorder on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-69360 Fri, 03 Aug 2012 16:00:15 +0000 rcorder 69360@https://legacy.forums.gravityhelp.com/ Hello All, Any update to this problem as I am having the same issue. Thanks, Ryan David Peralty on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-57217 Tue, 01 May 2012 15:14:38 +0000 David Peralty 57217@https://legacy.forums.gravityhelp.com/ Hi Joanna, I tried to install the latest Gravity Forms 1.6.4.1 but the same thing still happened. Why do you "restore wp-content"? I've e-mailed you asking for your FTP information so I can try out some stuff without having to ask you to do anything. If you could send that, I would really appreciate it. joanna on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-57090 Mon, 30 Apr 2012 22:52:21 +0000 joanna 57090@https://legacy.forums.gravityhelp.com/ David, Thanks for your email. Here's my news: Called host and made the following changes: 1. switched from PHP5 to PHP5.2 (single php.ini). 2. Increased memory from 64 to 128. 3. Restored WP-contents folder from backup as dashboard was broken again due to (I guess) your replicating the problem I described. 4. Deleted current GF folder from plugins folder on server. 5. uploaded 1.6.4.zip new GF release and extracted. 6. Activated through dashboard. Same error :-( 7. Restored wp-content backup folder to start again. 8. Uninstalled plugin from dashboard to remove completely. 9. Uploaded 1.6.4 zip and extracted new install. 10 Activated through dashboard Same error :-( I give up. Feel free to play. I'll be out of office Tuesday, but will revisit wednesday. Since I have now completely uninstalled the 1.6.2 (which was working fine), but cannot get the 1.6.4 to work, I have put a note on the contact page. Feel free to put it into maintenance mode for an hour or so. joanna on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-57057 Mon, 30 Apr 2012 17:18:00 +0000 joanna 57057@https://legacy.forums.gravityhelp.com/ Done. Thanks David. David Peralty on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-57047 Mon, 30 Apr 2012 16:41:10 +0000 David Peralty 57047@https://legacy.forums.gravityhelp.com/ Could you e-mail me an admin login account access so I can take a look and see what I can do to help? My e-mail is <a href="mailto:peralty@rocketgenius.com">peralty@rocketgenius.com</a> joanna on "Upgrading from 1.6.2 to 1.6.3.3.4 gets an HTTP Error 500 Internal Server" https://legacy.forums.gravityhelp.com/topic/upgrading-from-162-to-16334-gets-an-http-error-500-internal-server#post-57046 Mon, 30 Apr 2012 16:17:21 +0000 joanna 57046@https://legacy.forums.gravityhelp.com/ The site is running on WP 3.3.2, Genesis Framework updated to 1.8, CrystaI Child Theme. Front end is fine, but breaks the dashboard. I searched forum for similar issues and ran the following tests: 1. Deactivated all plugins: Brought GF back first, results in same error. 2. Switched theme to Twenty Eleven: results in same error. 3. Deleted GF plugin folder, manually reinstalled through server. Reactivated. Results in same error. This is not happening on other sites (I have dev license), only this one. I'm not having any problems with I.6.2, it's working fine. Here's the URL for the contact form page: <a href="http://eastendbuzz.com/contact/" rel="nofollow">http://eastendbuzz.com/contact/</a> Here's the error message I'm getting instead of the dashboard: "The website encountered an error while retrieving <a href="http://eastendbuzz.com/wp-admin/plugins.php?deactivate=true&plugin_status=all&paged=1&s=" rel="nofollow">http://eastendbuzz.com/wp-admin/plugins.php?deactivate=true&plugin_status=all&paged=1&s=</a>. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later. HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request." Thanks Muchly :-)