https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent Gravity Support Forums Topic: User Notification emails not being sent en-US Sun, 05 Apr 2026 15:21:54 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent#post-54771 Tue, 10 Apr 2012 14:07:37 +0000 Rob Harrell 54771@https://legacy.forums.gravityhelp.com/ <p>Resolved via email - due to subject line characters. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent#post-54634 Mon, 09 Apr 2012 12:31:55 +0000 Rob Harrell 54634@https://legacy.forums.gravityhelp.com/ <p>Gravity Forms just uses the built-in WP mail function of WordPress to send out notifications. So, it could be something at the host level. Can you export your form in question and send the XML file to me at <a href="mailto:rob@rocketgenius.com">rob@rocketgenius.com</a> so I can test it out over here. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent#post-54633 Mon, 09 Apr 2012 12:22:28 +0000 Marketing Manager 54633@https://legacy.forums.gravityhelp.com/ <p>It doesn't look like there are any plugin or theme conflicts and the SMTP plugin didn't solve the problem.</p> <p>Is it telling of a more specific problem that user notifications on other forms are working correctly, just not this particular form?</p> <p>Are there any other options for troubleshooting? </p> https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent#post-54625 Mon, 09 Apr 2012 11:39:22 +0000 Rob Harrell 54625@https://legacy.forums.gravityhelp.com/ <p>Can you check for theme/plugin conflicts? I've seen instances where a plugin was a cause of this:</p> <p><a href="http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict" rel="nofollow">http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict</a></p> <p>Also, you could try the SMTP plugin perhaps:<br /> <a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a> </p> https://legacy.forums.gravityhelp.com/topic/user-notification-emails-not-being-sent#post-54620 Mon, 09 Apr 2012 11:33:28 +0000 Marketing Manager 54620@https://legacy.forums.gravityhelp.com/ <p>User notification emails are not being sent, while admin notification emails are being received with no problem, for this form: <a href="http://www.tech4pub.com/2011/07/14/adobe-digital-publishing-suite-webinar/" rel="nofollow">http://www.tech4pub.com/2011/07/14/adobe-digital-publishing-suite-webinar/</a> </p>