https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address Gravity Support Forums Topic: User Notification Going to Incorrect address en-US Mon, 20 Apr 2026 19:14:29 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address#post-74102 Wed, 05 Sep 2012 23:57:49 +0000 Chris Hajer 74102@https://legacy.forums.gravityhelp.com/ <p>I was not suggesting you use form 2. I just happened to test with that since your functions did not apply to that form. </p> <p>I think the problem is related to the conditionals. Form 2 is not using any of your functions in functions.php. I am not sure if the rest of the form is identical or not. I would enable each function individually for form 2 and see when the notifications begin going to the wrong place. If the problem only occurs when you activate your custom code, then the custom code might be at fault. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address#post-74076 Wed, 05 Sep 2012 20:04:41 +0000 simonh 74076@https://legacy.forums.gravityhelp.com/ <p>Correct the copy is working - it is the original form that is not working.</p> <p>Yes, it may seem simple just to move to the copy (and probably would take less time then back and forthing on support forums) - but I've already had set a lot based on that original form (ie the conditional notifications and a custom plugin / setting based on the data that comes from that form) ... </p> <p>And I feel like the solution shouldn't be to just move to the copy of the original form. I shouldn't have to move to the copy, the original should work. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address#post-74073 Wed, 05 Sep 2012 19:51:31 +0000 Chris Hajer 74073@https://legacy.forums.gravityhelp.com/ <p>I just tested form #2 (the copy), twice, and the buyer email received the user notification both times. You should have admin notifications for these submissions I think?</p> <p>Is this what is happening to you? Or do I misunderstand what I need to do to recreate the problem? Thanks. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address#post-73942 Wed, 05 Sep 2012 06:17:09 +0000 Chris Hajer 73942@https://legacy.forums.gravityhelp.com/ <p>Sounds like a configuration issue. Please send a WordPress admin login to <a href="mailto:chris@rocketgenius.com">chris@rocketgenius.com</a> and I will take a look at it. Thanks. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-going-to-incorrect-address#post-73916 Wed, 05 Sep 2012 02:31:41 +0000 simonh 73916@https://legacy.forums.gravityhelp.com/ <p>The form is being used to collect details to send a gift certificate.</p> <p>2 email addresses are collected in the process - the recipient of the certificate and the purchaser's.</p> <p>The user notification is being used to send a thank you to the purchaser HOWEVER it is sending it to the recipient email address.</p> <p>The user notification has been enabled / disabled. Resaved. Swapped it to the recipient address (in case it / I had it confused). etc But it still sends the email to the recipient no matter what.</p> <p>I've upgraded the plugin to see if that would fix it - but it doesn't.</p> <p>The form is saving the correct addresses in the database. And from what I can see the user notification email is set to go to the correct field variable for the purchaser email.</p> <p>Yes I have other plugins running that potentially could cause an issue with email - ie conditional notifications for gravity forms, smtp ... but these have all been deactivated. It is now just vanilla gravity forms.</p> <p>Any ideas / suggestions on what to do or where to look would be greatly appreciated - as I can't continue working on the project until this is resolved (ie no point in activating potential things that could muddy the water like conditional notifications plugin)</p> <p>Thanks. </p>