https://legacy.forums.gravityhelp.com/topic/user-notification-not-working Gravity Support Forums Topic: User Notification not working en-US Fri, 17 Apr 2026 06:30:08 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/user-notification-not-working#post-48813 Thu, 09 Feb 2012 07:53:53 +0000 Rob Harrell 48813@https://legacy.forums.gravityhelp.com/ <p>Cool - glad you got it sorted out, thanks for letting us know. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-not-working#post-48806 Thu, 09 Feb 2012 05:13:05 +0000 Simon from Sydney 48806@https://legacy.forums.gravityhelp.com/ <p>Thanks Rob - actually I have isolated the problem to my rDNS setting. Messages sent from my server were being rejected by remote SMTP servers.</p> <p>But thanks for your suggestions.<br /> Best,<br /> Simon </p> https://legacy.forums.gravityhelp.com/topic/user-notification-not-working#post-48775 Wed, 08 Feb 2012 21:38:55 +0000 Rob Harrell 48775@https://legacy.forums.gravityhelp.com/ <p>Hey Simon,</p> <p>The first thing to keep in mind is your web server sends the email notifications, Gravity Forms does not.</p> <p>The first thing to do is create a test form and configure the notifications to go to a @gmail.com or @yahoo.com email address that you have access to (or create a new one) and then submit some tests and see if the email notifications arrive. When doing this, be sure to check your Spam box to make sure they haven't been flagged as spam.</p> <p>If the emails arrive at the @gmail.com or @yahoo.com address then the notifications are being sent and it could be an issue of them just not being received at your specific email address.</p> <p>You may have to configure your WordPress site to send email via SMTP rather than PHP. SMTP is a more reliable way of sending email, but you'd have to get SMTP settings from your host to do this. You'd also have to install and configure this plugin:</p> <p><a href="http://wordpress.org/extend/plugins/wp-mail-smtp/" rel="nofollow">http://wordpress.org/extend/plugins/wp-mail-smtp/</a></p> <p>When using SMTP you'd need to make sure the Send From you use it an email associated with your hosting account. Then use the Reply-To for the users email address if you want the Admin Notification to easily reply to the user when you receive it.</p> <p>Ultimately sending email and the reliability of that email is a function of your web server itself and not Gravity Forms. Here is a good article from Joost de Valk on ways to improve the reliability of email sent via your web server:</p> <p><a href="http://yoast.com/email-reliability/" rel="nofollow">http://yoast.com/email-reliability/</a></p> <p>Joost is also a Gravity Forms user and his changes improved the email notifications on his site by making his server send email more reliably. </p> https://legacy.forums.gravityhelp.com/topic/user-notification-not-working#post-48772 Wed, 08 Feb 2012 21:28:19 +0000 Simon from Sydney 48772@https://legacy.forums.gravityhelp.com/ <p>Hi there, great plugin. Working fine except for user notifications. Administrator notifications for new comments are working fine, but I'm not getting the user notification email when I submit a test comment. Have checked in spam filter, have tried disabling all other plugins, and tested on the default 2011 Wordpress theme. Anything else I can try?<br /> Cheers,<br /> Simon </p>