https://legacy.forums.gravityhelp.com/topic/users-submitting-forms-but-times-out-or-hangs-up-submission-not-successful Gravity Support Forums Topic: Users submitting forms, but times out or hangs up. Submission not successful. en-US Fri, 17 Apr 2026 01:23:24 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/users-submitting-forms-but-times-out-or-hangs-up-submission-not-successful#post-46541 Tue, 17 Jan 2012 03:49:21 +0000 jcmilton 46541@https://legacy.forums.gravityhelp.com/ <p>Does anyone have users who try to submit a Gravity Form, but for some reason the form seems to hang up or time out (and the submission is not received)? I have a small percentage of users that this is happening to, although the vast majority of my users (98% or so) have no problems. I have the people who had issues try different computers and sometimes that helps, but not always.</p> <p>Here is what one of them said:</p> <p>"I am running 5 MAC's here, but the two that I was using were running 10.4.11 (Mozilla) and the other one is running (10.7.2) also Mozilla. I am not sure if there is an issue with Firefox but it seems that when the page is trying to load it times out on your server end."</p> <p>I thought it may have been because they are overseas, but then I discovered 2 of the people having issues were here in the US. My server is a US based hybrid server with dedicated CPU and 3GB of RAM and has way more capacity for my needs, so there's no bottleneck on my end.</p> <p>Could it be they have a bad/slow ISP? </p> <p>What would cause a time-out and hanging up of the form trying to transmit? </p>