https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank Gravity Support Forums Topic: When updating a multi page form the page just goes blank en-US Sun, 19 Apr 2026 22:15:20 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-92432 Sat, 17 Nov 2012 19:21:26 +0000 Chris Hajer 92432@https://legacy.forums.gravityhelp.com/ <p>That's interesting. Thank you for posting your findings. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-92403 Sat, 17 Nov 2012 16:25:16 +0000 Stéphane Bergeron 92403@https://legacy.forums.gravityhelp.com/ <p>Hi again!</p> <p>I finally had a little more time to investigate this last week and was able to fix the issue by re-saving both the form and the form notifications. Just re-saving the form was not enough. I had made an export of the form when it didn't display and another after it did and the only difference was in the notifications area at the very end of the XML file.</p> <p>The working form's last few lines look like this:</p> <pre><code>&lt;notification&gt; &lt;to&gt;&lt;![CDATA[{admin_email}]]&gt;&lt;/to&gt; &lt;subject&gt;&lt;![CDATA[Nouveau message de {form_title}]]&gt;&lt;/subject&gt; &lt;message&gt;&lt;![CDATA[{all_fields}]]&gt;&lt;/message&gt; &lt;from&gt;&lt;![CDATA[{admin_email}]]&gt;&lt;/from&gt; &lt;/notification&gt; &lt;autoResponder&gt; &lt;from&gt;&lt;![CDATA[{admin_email}]]&gt;&lt;/from&gt; &lt;/autoResponder&gt;</code></pre> <p>...while the one that didn't work looked like this:</p> <pre><code>&lt;notification&gt; &lt;to&gt;&lt;![CDATA[{admin_email}]]&gt;&lt;/to&gt; &lt;subject&gt;&lt;![CDATA[Nouveau message de {form_title}]]&gt;&lt;/subject&gt; &lt;message&gt;&lt;![CDATA[{all_fields}]]&gt;&lt;/message&gt; &lt;/notification&gt;</code></pre> <p>Notice the "autoResponder" part is missing completely in the broken form's export as well as the "from" tag and its content in the "notification" part. Why those lines went missing in the first place is a mystery to me as is why the form still showed in TwentyEleven and Canvas but not in Builder. Just posting this FYI if you can get a clue why the notifications were once saved with the missing lines but was saved correctly later.</p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-86413 Thu, 01 Nov 2012 22:43:36 +0000 Stéphane Bergeron 86413@https://legacy.forums.gravityhelp.com/ <p>Hi Chris,</p> <p>Just so you know, I haven't had much time to check into this until today but I will talk to the host as I'm sure they know their way around a server better than me. But I did put a copy of the site on my localhost server and checked my own logs here. There's no errors created in Apache's error log or anywhere else I could find. No error log created on the site root and, even if I turn on WP_DEBUG there's nothing output to the page. The page is blank and view source shows there's nothing output but 6 or 7 blank lines. Page loads OK without the form.</p> <p>However, I also tried after activating the TwentyEleven theme and the form shows and works correctly with that. It also works fine with WooThemes Canvas which is now my second go to theme. The actual theme the site is built on is iThemes Builder (using a custom child theme started from the Builder-Default child theme). I've done many sites on Builder and it never gave me any issues whatsoever. I will bring the issue to iThemes too as it seems the form works with TwentyEleven and Canvas so the issue may not lay with GF. But wanted to let you know in case you were aware of any specific issues between Gravity Forms and Builder.</p> <p>Btw, the URL to the problem page is here:</p> <p><a href="http://chirodelagare.ca/nous-joindre/parlez-a-notre-chiro/formulaire-general/" rel="nofollow">http://chirodelagare.ca/nous-joindre/parlez-a-notre-chiro/formulaire-general/</a></p> <p>But you will be redirected to a temp page if you go there as the site is not officially live yet. I can send you the WP login details if you want to take a look while logged in. Just tell me what email to send them to.</p> <p>Thank you! </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-84543 Mon, 29 Oct 2012 00:36:47 +0000 Chris Hajer 84543@https://legacy.forums.gravityhelp.com/ <p>@Stéphane, you issue may be related but it sounds different. Your issue is on the front end where jonneebee's was on the back end when trying to make a change to a form.</p> <p>Please embed the form in a page on your site so we can see what is happening. If the page is completely blank, there will be an error logged somewhere and you may need your host's help to find it. We need to see what that error is which is causing your page to fail to load. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-84542 Mon, 29 Oct 2012 00:34:13 +0000 Chris Hajer 84542@https://legacy.forums.gravityhelp.com/ <p>@jonneebee, please do use the Priority Support form if you are a developer license holder. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-84503 Sun, 28 Oct 2012 22:48:13 +0000 Stéphane Bergeron 84503@https://legacy.forums.gravityhelp.com/ <p>Hi!</p> <p>I'm running into a similar issue. I'm trying to create a multipage form that will have around 110 fields. Most of them are radio fields with a yes/no choice.</p> <p>I'm at 79 fields added to this form so the problem may have occurred around 50 fields like the above poster. </p> <p>I can edit the form without issue in the back-end and it was displaying correctly on the public site until tonight. Now, when I try to load the page on the front end it's just blank (if I look at source code there's nothing at all. If I remove the form shortcode from the page it loads normally. Even with WP_DEBUG set to true in wp-config.php there's no output whatsoever. Server has 256Mb of PHP memory (according to Server Info page in BackupBuddy and PHPinfo). No error log file exists or is being created at the site root and no errors appear in cPanel's Error Log.</p> <p>I'll send you the form's export file if you want to check it out.</p> <p>Thanks! </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-84028 Fri, 26 Oct 2012 14:18:21 +0000 jonneebee 84028@https://legacy.forums.gravityhelp.com/ <p>I would really appreciate some help on this. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-83728 Thu, 25 Oct 2012 13:59:17 +0000 jonneebee 83728@https://legacy.forums.gravityhelp.com/ <p>No this is the IP of the domain.</p> <p>Basically I can build a form and add fields and update away until I hit somewhere around 50 randomized field types then the blank page happens upon 'Update Form'. Last night I made a fresh new form and just added 'Single line text' fields all the way to 70 fields and was able to 'Update Form'. Then I added one 'Paragraph Text' field and boom!, the blank page started. These were generic fields with no special css or anything added.</p> <p>I would appreciate if I could get more help physically looking into this. Do I need to use the priority support forum? I am a dev licensed user. </p> <p>I am in a holding pattern with this portion of my clients project and starting to feel pressure from them to get it completed. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-83710 Thu, 25 Oct 2012 13:02:28 +0000 Chris Hajer 83710@https://legacy.forums.gravityhelp.com/ <p>This error:</p> <pre><code>[client 173.193.8.36] client denied by server configuration</code></pre> <p>Is related to some security module or firewall on the host. Some hosts use adaptive firewalls and will block IP addresses after certain types of repeated access. </p> <p>Do you know if that is the IP address of the machine you were trying to access from? This site will tell you your machine's or modem's IP address, if you don't have another way of finding it: <a href="http://www.whatismyip.com/" rel="nofollow">http://www.whatismyip.com/</a></p> <p>That said, none of these errors are related to Gravity forms, and none is a 500 Internal Server Error. The two error are from one attempt to access wp-cron.php. That fails, and then when trying to serve a 403 Forbidden error, it fails in the same way. </p> https://legacy.forums.gravityhelp.com/topic/when-updating-a-multi-page-form-the-page-just-goes-blank#post-83693 Thu, 25 Oct 2012 12:00:35 +0000 jonneebee 83693@https://legacy.forums.gravityhelp.com/ <p>This is the log from attempting three or four times just now.</p> <p>[Thu Oct 25 10:58:17 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/403.shtml<br /> [Thu Oct 25 10:58:17 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/wp-cron.php<br /> [Thu Oct 25 10:56:22 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/403.shtml<br /> [Thu Oct 25 10:56:22 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/wp-cron.php<br /> [Thu Oct 25 10:21:34 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/403.shtml<br /> [Thu Oct 25 10:21:34 2012] [error] [client 173.193.8.36] client denied by server configuration: /home/acmedevs/public_html/apr/wp-cron.php </p>