https://legacy.forums.gravityhelp.com/topic/why-is-prompt-to-purchase-support-license-there-when-i-just-entered-my-key Gravity Support Forums Topic: Why is prompt to "Purchase Support License" there when I just entered my key? en-US Mon, 20 Apr 2026 02:57:35 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/why-is-prompt-to-purchase-support-license-there-when-i-just-entered-my-key#post-15027 Mon, 27 Dec 2010 00:59:54 +0000 Kevin Flahaut 15027@https://legacy.forums.gravityhelp.com/ <p>Great. That's usually the problem. Thanks for the update. </p> https://legacy.forums.gravityhelp.com/topic/why-is-prompt-to-purchase-support-license-there-when-i-just-entered-my-key#post-15025 Mon, 27 Dec 2010 00:52:28 +0000 ssteinerX 15025@https://legacy.forums.gravityhelp.com/ <p>That did the trick, and a little green checkmark showed up beside the key as well.</p> <p>Thanks!</p> <p>S </p> https://legacy.forums.gravityhelp.com/topic/why-is-prompt-to-purchase-support-license-there-when-i-just-entered-my-key#post-15022 Mon, 27 Dec 2010 00:44:19 +0000 Kevin Flahaut 15022@https://legacy.forums.gravityhelp.com/ <p>It's most likely a cache issue. You can try manually clearing your cache to validate the license key.</p> <p><a href="http://forum.gravityhelp.com/topic/license-not-working#post-7492" rel="nofollow">http://forum.gravityhelp.com/topic/license-not-working#post-7492</a> </p> https://legacy.forums.gravityhelp.com/topic/why-is-prompt-to-purchase-support-license-there-when-i-just-entered-my-key#post-15021 Mon, 27 Dec 2010 00:41:45 +0000 ssteinerX 15021@https://legacy.forums.gravityhelp.com/ <p>I just purchased a Gravity Forms developer license.</p> <p>After installing on my site, I entered my support license key on the Settings page.</p> <p>There's a prompt, at the very top of that screen with a button to "Purchase Support License" that I'm almost sure wasn't there before I entered my Support License Key.</p> <p>Now that's odd...</p> <p>S </p>