https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working Gravity Support Forums Topic: XML E-mail to ADF Suddenly Stopped Working en-US Mon, 20 Apr 2026 07:12:56 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-101096 Tue, 11 Dec 2012 01:22:05 +0000 Chris Hajer 101096@https://legacy.forums.gravityhelp.com/ <p>It sounds like that's a question for the CRM provider. The content type you were sending was unchanged, but they stopped accepting the data in that format. </p> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-100018 Fri, 07 Dec 2012 08:32:37 +0000 lewismedia 100018@https://legacy.forums.gravityhelp.com/ <p>Still nothing, unfortunately. Can you determine any other reason why a recent update would have affected the format or headers of the system which was previously working with text/plain as content-type? Tried the above, as well as text/xml content types and nothing has worked. </p> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-99987 Fri, 07 Dec 2012 06:57:33 +0000 Chris Hajer 99987@https://legacy.forums.gravityhelp.com/ <p>I'm not sure what is technically correct, but whatever header their CRM needs to see is the one I would send. </p> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-99624 Thu, 06 Dec 2012 10:17:41 +0000 lewismedia 99624@https://legacy.forums.gravityhelp.com/ <p>I'm thinking that the issue may have to do with the content-type and charset I was using to send. Perhaps an auto-upgrade to the CRM is now disallowing the content-type text/plain (which I now realize is PROBABLY wrong). In your experience, when sending XML content via email to be parsed, what is the correct content-type and charset?</p> <p>My research has come up with:</p> <p>Content-Type: Application/xml-external-parsed-entity<br /> Charset: UTF-8</p> <p>Would this be correct? </p> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-99619 Thu, 06 Dec 2012 10:04:23 +0000 Chris Hajer 99619@https://legacy.forums.gravityhelp.com/ <p>Are the emails making it the the customer's CRM? </p> <p>Can you compare an email you created 6 months ago to a current email which is not being parsed? </p> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-99205 Wed, 05 Dec 2012 10:06:30 +0000 lewismedia 99205@https://legacy.forums.gravityhelp.com/ <p>Oh, and in case nobody knows what ADF is...</p> <p><a href="http://en.wikipedia.org/wiki/Auto-lead_Data_Format" rel="nofollow">Here</a> is the Wikipedia entry on it, and <a href="http://www.entmerch.org/programsinitiatives/the-ema-metadata-structure/autolead_data_format.pdf" rel="nofollow">here</a> is the PDF documentation.</p> <p>ADF is basically the universal format for customer/lead data for auto dealerships around the world. It is how they communicate between all the various departments, including service, sales, distribution, etc.</p> <p>If it helps, here is the XML output that I am sending (in text-only email format). I will paste example email headers below the code:</p> <pre><code>&lt;?XML VERSION=“1.0”?&gt; &lt;?ADF VERSION=&quot;1.0&quot;?&gt; &lt;adf&gt; &lt;prospect&gt; &lt;requestdate&gt;2012-11-30&lt;/requestdate&gt; &lt;vehicle&gt; &lt;year&gt;2013&lt;/year&gt; &lt;make&gt;Audi&lt;/make&gt; &lt;model&gt;A4 2.0T&lt;/model&gt; &lt;/vehicle&gt; &lt;customer&gt; &lt;contact&gt; &lt;name part=&quot;full&quot;&gt;TESTING ADF LEAD FORM – XML STRUCTURE REVISED&lt;/name&gt; &lt;phone&gt;(123)456-7890&lt;/phone&gt; &lt;email&gt;someonewho@isntme.com&lt;/email&gt; &lt;/contact&gt; &lt;comments&gt;Not Specified&lt;/comments&gt; &lt;/customer&gt; &lt;vendor&gt; &lt;contact&gt; &lt;name part=&quot;full&quot;&gt;VENDOR NAME&lt;/name&gt; &lt;phone&gt;123-456-7890&lt;/email&gt; &lt;email&gt;test@autowebsite.com&lt;/phone&gt; &lt;/contact&gt; &lt;/vendor&gt; &lt;provider&gt; &lt;name part=&quot;full&quot;&gt;PROVIDER NAME&lt;/name&gt; &lt;service&gt;SERVICE&lt;/service&gt; &lt;url&gt;http://somewhere.com/&lt;/url&gt; &lt;email&gt;test@somewhere.com&lt;/email&gt; &lt;phone&gt;123-456-7890&lt;/phone&gt; &lt;/provider&gt; &lt;/prospect&gt; &lt;/adf&gt;</code></pre> <p>Email headers (note the OMITTED elements were omitted by me, of course):</p> <pre><code>X-Priority: 3 X-Mailer: PHPMailer 5.2.1 (<a href="http://code.google.com/a/apache-extras.org/p/phpmailer/" rel="nofollow">http://code.google.com/a/apache-extras.org/p/phpmailer/</a>) MIME-Version: 1.0 Content-Type: text/plain; charset=&quot;UTF-8&quot; X-SMTPCOM-Tracking-Number: OMITTED X-SMTPCOM-Sender-ID: OMITTED X-SMTPCOM-Spam-Policy: SMTP.com is a paid relay service. We do not tolerate UCE of any kind. Please report it ASAP to <a href="mailto:abuse@smtp.com">abuse@smtp.com</a> Content-Transfer-Encoding: quoted-printable Return-Path: OMITTED X-MS-Exchange-Organization-SCL: 1 X-MS-Exchange-Organization-AVStamp-Mailbox: OMITTED X-MS-Exchange-Organization-AuthSource: OMITTED X-MS-Exchange-Organization-AuthAs: OMITTED</code></pre> https://legacy.forums.gravityhelp.com/topic/xml-e-mail-to-adf-suddenly-stopped-working#post-99198 Wed, 05 Dec 2012 09:55:35 +0000 lewismedia 99198@https://legacy.forums.gravityhelp.com/ <p>I created a program with Gravityforms which takes user input, combined with hidden field values, to send form data via text-format email, with valid XML markup. It was working fine for about six months, then suddenly stopped working. I can only attribute this to a recent upgrade, as no other modifications were made to the code which controls the XML e-mail.</p> <p>Was there a change in the framework that might have caused this to happen? Whereas before, the emails were being parsed automatically and inserted into the customer's CRM, now they are just coming through unparsed. No changes have been made to the CRM, and apparently all other email-to-ADF XML that is coming into their CRM is still working just fine.</p> <p>Have spent hours researching this, messing with the code, and trying to find the answer. Desperate for a solution here. Please advise. </p>