https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty Gravity Support Forums Topic: "Your shopping cart is empty" en-US Mon, 20 Apr 2026 01:23:42 +0000 http://bbpress.org/?v=1.0.1 q https://legacy.forums.gravityhelp.com/search.php https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-54069 Tue, 03 Apr 2012 11:18:49 +0000 Rob Harrell 54069@https://legacy.forums.gravityhelp.com/ <p>Can you export your form and send the XML file to me to <a href="mailto:rob@rocketgenius.com">rob@rocketgenius.com</a> </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-54042 Mon, 02 Apr 2012 23:33:50 +0000 dwenaus 54042@https://legacy.forums.gravityhelp.com/ <p>Hi,</p> <p>My form is here:<br /> <a href="http://www.tsoknyirinpoche.org/monestaries/gift-of-prayers/" rel="nofollow">http://www.tsoknyirinpoche.org/monestaries/gift-of-prayers/</a></p> <p>I'm encountering the empty shopping cart as well, but unlike above, I don't have the quantity field disabled. I need it enabled.</p> <p>Any help? </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50737 Mon, 27 Feb 2012 18:26:29 +0000 WSOWebAdmin 50737@https://legacy.forums.gravityhelp.com/ <p>I had this same issue and just got things figured out. I had a couple sets of radio buttons which let my users choose one of 11 membership categories. Then I had 11 Single Product fields (one corresponding to one of the 11 membership categories). The Single Product fields each had the quantity field disabled. The Single Product fields also had conditional logic to show and hide them based on the values of the radio buttons.</p> <p>I added the 11 hidden quantity fields with a quantity set to 1. Even with this, nothing got to PayPal.</p> <p>What I finally figured out is that each of the 11 hidden quantity fields had to have the exact same conditional logic to show/hide them. The conditional logic had to match the conditional logic for the Single Product fields.</p> <p>Once I did that all, everything works. It took a couple hours of work, but I got there. </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50420 Fri, 24 Feb 2012 07:59:07 +0000 wilflare 50420@https://legacy.forums.gravityhelp.com/ <p>login details sent!<br /> thanks Rob! </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50416 Fri, 24 Feb 2012 07:46:35 +0000 Rob Harrell 50416@https://legacy.forums.gravityhelp.com/ <p>I just made mine required and it went through fine again. If you want to send login credentials to your site you can use the support form:</p> <p><a href="http://www.gravityhelp.com/priority-support/" rel="nofollow">http://www.gravityhelp.com/priority-support/</a></p> <p>Just reference this post. </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50404 Fri, 24 Feb 2012 05:03:58 +0000 wilflare 50404@https://legacy.forums.gravityhelp.com/ <p>yeap that's exactly how i had it. (only difference is mine was "Required"<br /> would that have changed things? </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50390 Thu, 23 Feb 2012 23:07:06 +0000 Rob Harrell 50390@https://legacy.forums.gravityhelp.com/ <p>Hmm, potentially - I just did a quick test on my dev site with a single product with quantity field disabled and it went to PayPal just fine.</p> <p><a href="http://grab.by/c5vM" rel="nofollow">http://grab.by/c5vM</a> and <a href="http://grab.by/c5vO" rel="nofollow">http://grab.by/c5vO</a></p> <p>Does this first screen shot look similar to how you have your product setup? </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50388 Thu, 23 Feb 2012 21:52:10 +0000 wilflare 50388@https://legacy.forums.gravityhelp.com/ <p>is there anything i have set wrong or is the bug unsolved? </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50289 Thu, 23 Feb 2012 08:16:13 +0000 wilflare 50289@https://legacy.forums.gravityhelp.com/ <p>hmm strange. I am on 1.6.3 as well.. but the bug remains :/<br /> I had to add the quantity fields before my form started working proper.</p> <p>any ideas?<br /> <a href="http://www.singaporemun.org/register" rel="nofollow">http://www.singaporemun.org/register</a> </p> https://legacy.forums.gravityhelp.com/topic/your-shopping-cart-is-empty#post-50288 Thu, 23 Feb 2012 08:11:51 +0000 Rob Harrell 50288@https://legacy.forums.gravityhelp.com/ <p>This was also corrected in our 1.6.3 release that came out yesterday:</p> <p><a href="http://www.gravityhelp.com/gravity-forms-v1-6-3-released/" rel="nofollow">http://www.gravityhelp.com/gravity-forms-v1-6-3-released/</a></p> <p>"Updated single product field so that its quantity is defaulted to 1 when the quantity field is disabled." </p>