PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

A bit irritated with your site...

  1. icoasia
    Member

    I'm actually a lot irritated. Hopefully you can read this with a grain of salt and laugh at it. I am. Despite being rather pissed off at you (whoever made the support forums decisions) I can also appreciate your own irritation with the futility of stopping piracy of your product. That said, I'm still pissed, so you get to read it. I at least paid for that much when I bought Gravity Forms.

    I have to dig through a year plus of email just to find the purchase receipt from your company so that I can figure out what email I used and sign into a support forum in order to read the answer to a question I have. Not even a little bit cool. Just like paying for the acts of terrorists by having a wand stuck up my a$s every time I choose to fly, I now have to experience that same joy here because you don't have a better way to limit piracy of your product other than preventing paying customers from entering the support forums without being digitally violated.

    Feel free to contact me at the email associated with this account. In the mean time I will waste precious minutes of my life searching year old email to find the original account I signed up with.

    Maybe I'll get lucky. Maybe I'll even find I enjoy the wanding. Who knows?

    Posted 11 years ago on Sunday February 3, 2013 | Permalink
  2. icoasia
    Member

    I found my other login details. Seems I paid for the $200.00 Developer Edition. Way to go with the support forums issues. Nothing says we want your business like inconveniencing someone to pull up email archives from an account they haven't used for months. I would have just thought I could pop in, enter my purchase code, and go from there. :/

    Posted 11 years ago on Sunday February 3, 2013 | Permalink
  3. And now I can read the forums. It only took me about 45 minutes. Good thing I'm not being paid by the hour... oh, wait... I am.

    Posted 11 years ago on Sunday February 3, 2013 | Permalink
  4. You're batting a thousand guys. Now I can't update my email to the new address on your site, so I have to reactivate my old account? Am I missing something here?

    Posted 11 years ago on Sunday February 3, 2013 | Permalink
  5. Nick
    Member

    Your mail system of choice doesn't have a search function? Time to move into the year 2013 (or ~2000). And you complain about wasting time, isn't 4 pointless forum posts a waste of time?

    Posted 11 years ago on Sunday February 3, 2013 | Permalink
  6. ico.asia, please feel free to use our Priority Support form and we will help you straighten out your account details if you still need help. Thank you.

    http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Monday February 4, 2013 | Permalink

This topic has been resolved and has been closed to new replies.