PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

AMEX is being billed twice

  1. At check out customers using AMEX are being billed twice but customers using VISA and MC are being billed correctly, once? Any suggestions?

    Posted 11 years ago on Friday August 3, 2012 | Permalink
  2. On our end, we don't handle Amex any differently than any other card. I would suggest contacting support and see if they can help.

    I would suggest that it could be any custom code or a theme or plugin conflict, but I would suspect that would affect all cards, not just Amex. But, if you are inclined, you can check for plugin and theme conflicts by using these troubleshooting instructions.

    Posted 11 years ago on Saturday August 4, 2012 | Permalink