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AMEX is being billed twice

Gravity Support Forums » Plugin Support » Gravity Forms Authorize.Net Add-On

  1. Jeff Poe
    Member

    At check out customers using AMEX are being billed twice but customers using VISA and MC are being billed correctly, once? Any suggestions?

    Posted 12 years ago on Friday August 3, 2012 | Permalink

  2. Chris Hajer
    Key Master

    On our end, we don't handle Amex any differently than any other card. I would suggest contacting Authorize.net support and see if they can help.

    I would suggest that it could be any custom code or a theme or plugin conflict, but I would suspect that would affect all cards, not just Amex. But, if you are inclined, you can check for plugin and theme conflicts by using these troubleshooting instructions. http://rkt.gs/testing

    Posted 12 years ago on Saturday August 4, 2012 | Permalink