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API Login and Transaction ID

Gravity Support Forums » Plugin Support » Gravity Forms Authorize.Net Add-On

  1. chill986
    Member

    The Authorize.net setup will not validate my API Login and Transaction ID. Says Invalid API Login ID and/or Transaction ID, please try again. It will not validate. Please help - we are DAYS from launching.

    Thanks!

    Posted 12 years ago on Monday November 5, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Please try typing the values in rather than pasting them to ensure no extra characters are coming along for the ride. Also be sure the check test or production as appropriate. You should have a green check mark by both values when this information is correct.

    Posted 12 years ago on Tuesday November 6, 2012 | Permalink

  3. chill986
    Member

    I actually did type them in - and we tried creating a new transaction id as well. I will be working on this later today. Is there someone that I can speak to on the phone or by skype if I'm unable to get this to work?

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink

  4. David Peralty

    We only provide support via the forums currently, but we have multiple people on during business hours.

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink

  5. chill986
    Member

    Ok, just retried by typing in API Login ID - and had been given a new transaction key, which I also typed in. It is still giving me an error. I don't know what to do.

    I have the API Login and Transaction id. Help? :/

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink

  6. chill986
    Member

    Could use some help on this please?

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink

  7. chill986
    Member

    It seems in order to get the api login and transaction key validated, the plugin needs to be set to production instead of test.

    Posted 12 years ago on Wednesday November 7, 2012 | Permalink

  8. Chris Hajer
    Key Master

    That has not been my experience. I have mine set to test and have my API Login ID and Transaction ID validated with the green checkmark. When you request those bits of information from Authorize.net, is there a choice to select production or test? (it's been a while since I set mine up...)

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

  9. Dewey Bushaw
    Member

    Note: I am running the latest version of GF (1.7.2) and the add-ons [Authorize.net v1.3.4 | User Registration v1.5]

    I can confirm that the same thing happens for me. Just setup a brand new Authorize.net account and entered in my API Login ID and Transaction ID. It will only give green checkmarks when the GF add-on is set to Production. In "Test" mode I get the red stop sign.

    Authorize.net is currently set to "Test Mode" and I recreated my transaction ID just to confirm it is not an issue on their side.

    In addition, because of this issue, when in "Test" mode (GF) the Authorize.Net Forms that are created do not show up in the Authorize.Net Forms list. They do show up if I switch to Production mode.

    Regardless of either mode I am in I do not see a way to setup my User Registration add-on to only create a user account if the subscription is successful. Which on the add-on page for the Authorize.net add-on says it can do (http://www.gravityforms.com/add-ons/authorize-net/) but is not noted in the documentation (http://www.gravityhelp.com/documentation/page/Authorize.Net_Add-On).

    Posted 11 years ago on Monday May 13, 2013 | Permalink

  10. Dewey Bushaw
    Member

    Bump - Still seeing this issue with GF 1.7.3, Authorize.net 1.3.4, and User Registration v1.5

    Can we please get an update to this as it is a critical component to our e-commerce solution for multiple customers.

    Posted 11 years ago on Tuesday May 21, 2013 | Permalink

  11. Chris Hajer
    Key Master

    I will bring this to the attention of the development team for their feedback.

    Posted 11 years ago on Wednesday May 22, 2013 | Permalink

  12. Chris Hajer
    Key Master

    I heard back from the development team:

    For Authorize.net and PayPal Pro, the form will fail validation when subscriptions are not successfully created, so that option is not necessary. If the form was submitted, the payment and subscription were created.

    We will update the documentation to reflect this information.

    Posted 11 years ago on Sunday May 26, 2013 | Permalink