PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post. e-mail not sent to customer when cardholder name not complete

  1. Hey gang,

    Weird problem that I'm trying to eliminate causes.

    Normal, typical operation:
    * Donor completes the form ( ).
    * GF produces notification sent internally to staff
    * produces receipt that is sent to merchant (utcatholic) and to the donor.

    This has worked fine for awhile now. The box is checked in settings for Authorize to send receipt.

    However, if the donor does not include the "cardholder name" in the credit card area, the e-mail to the donor is NOT sent. GF produced notification and produces a receipt sent to the merchant.

    Authorize's support was no help, basically blaming the various possible hiccups in sending e-mail, but I've tested it multiple times with different e-mail addresses on different providers.

    Only thing I can think of now is something either with the GF Add-On or the Authorize API that silently balks at lack of cardholder name.

    Thanks in advance!

    Posted 7 years ago on Monday November 5, 2012 | Permalink
  2. With the card holder name missing from the credit card details, does the transaction still go through? The donor just does not receive their email?

    Posted 7 years ago on Thursday November 8, 2012 | Permalink
  3. Yes--the transaction is successful in every other way.

    Edit: The email address is recorded with Authorize. I wonder if lack of cardholder name impacts the GF setting to trigger an rcpt.

    Posted 7 years ago on Thursday November 8, 2012 | Permalink