PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Aweber Not Receiving Entries when Gravity Form Checkbox is Checked. How to fix?

  1. awarner20
    Member

    ***Update*** The sending problem seems to not be an issue. It looks like there was a pretty long delay in emails being sent (over 60 mins).

    My question below about Aweber form creation and phone number/checkbox fields still applies below though.

    Hi all,

    I have created a simple form with a Name, Email, Phone Number and Checkbox field (please call me about your product).

    I have attached this form to Aweber and matched the "Email Address" and "Full Name" fields. There was no option to match the Phone Number or Checkbox fields.

    When I submit the form without checking the checkbox or entering anything in the phone number field, the form submits as expected and I receive the confirmation email from Aweber.

    When I submit the form and DO check the checkbox and fill out the phone number field, the form DOES NOT submit as expected and I DO NOT RECEIVE the confirmation email from Aweber. Also, the email used when this happens gets added to my Aweber list even though I have Opt-in Required set on my Aweber form.

    These emails are also added to the Entries list in the GF backend, but I do not receive the standard GF admin form entry notifications on either of the two processes above.

    Am I missing a step here? Do I need to take the additional step of actually creating a "Web Form" in Aweber and adding a Phone Number and Checkbox field? And if so, then should these fields show up to be matched in the GF/Aweber integration area?

    Any confirmation of the correct process would be greatly appreciated.

    p.s. The form is here (feel free to submit a test email if you like)
    http://absoluteoutdoorkitchens.com/resort-living-at-home/

    Posted 11 years ago on Tuesday August 21, 2012 | Permalink
  2. @awarner20, are all your issues resolved or do you still need help with something? I can't tell after you posted your "update". Thank you.

    Posted 11 years ago on Wednesday August 22, 2012 | Permalink