PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Conditional notification and routing

Gravity Support Forums » General » Pre-Purchase Questions

  1. jstrulens
    Member

    Hello,

    Could you tell me if Gravity Forms can route an after submission email based on an user choice in a select box?

    - All question for Brussels need to go to brussels@domain.tld
    - All question for Paris need to go to paris@domain.tld

    Could you tell me if Gravity Forms can send a custom user notification with a specific attachment based on a choice in a select box?

    - All question for Brussels need to send the notification A with the attachment X to the user
    - All question for Paris need to send the notification B with the attachment Y to the user

    Thanks for your help because this is the most complicated usage of a contact form that I need to handle with WordPress, and I can't find with wich plugin to do that.

    Julien

    Posted 13 years ago on Wednesday May 18, 2011 | Permalink

  2. Carl Hancock
    Administrator

    Gravity Forms can route the Admin Notification to an email based on a choice in a select box, so it can do this part.

    However it can't send a User Notification with a specific attachment based on a choice in a select box. Conditional notification messages are not currently a feature, however it is a feature we plan on adding in the future.

    Posted 13 years ago on Wednesday May 18, 2011 | Permalink

  3. circus
    Member

    Hi there,

    Can you tell me if this has yet been added as a feature as I could really use it on two current projects.

    Best wishes,
    Andrew

    Posted 12 years ago on Monday December 19, 2011 | Permalink

  4. Chris Hajer
    Key Master

    Andrew, this feature has not been added. It can be accomplished currently with code you add to your theme's functions.php, but it's a customization and not built in to Gravity Forms. You would use built in hooks to run your specific notification code.

    Posted 12 years ago on Monday December 19, 2011 | Permalink

  5. circus
    Member

    Thanks,

    I actually think I can achieve what I need (multiple notifications sent to different people depending upon certain responses given in the form) with the existing functionality of Gravity Forms notifications.

    Unless I have a misunderstanding?

    Best wishes, Andrew

    Posted 12 years ago on Monday December 19, 2011 | Permalink

  6. Carl Hancock
    Administrator

    @circus Yes, you can route the admin notification to different people based on form field selections made in the form using existing features. Specifically the Routing option on the Send To of the Admin Notification for the form.

    Posted 12 years ago on Monday December 19, 2011 | Permalink

  7. netigate
    Member

    where can i find the routing option?

    Posted 12 years ago on Wednesday October 24, 2012 | Permalink

  8. netigate
    Member

    nevermind. found it. but it is an awesome feature. time to highlight it at http://www.gravityhelp.com/documentation/page/Notifications

    Posted 12 years ago on Wednesday October 24, 2012 | Permalink

This topic has been resolved and has been closed to new replies.