I know this has been asked a few times before, but it is a very important question! It's already been discussed that the cost of support and upgrades isn't on the website, and this is because it hasn't been decided. It's also been mentioned that it will cost somewhere between 25% and 50%. This leaves me a little in the lurch. Before I buy I really want to know what the future holds. I'm also very concerned about the prospect of paying out $100 per year which is a lot of money for me (yes, I know it's a fantastic product!). I think I am right in saying that you recently changed the system for new users- before you paid for the dev version and you got lifetime support and upgrades. I'm really annoyed I missed this, as if this was still the case I'd definitely buy without any more issues.
So...
Could you be more specific as to what the cost for ongoing support/upgrades will be? As developer version users can we be assured that you won't hike up the price? If you haven't decided yet, when will you be able to let us know?
Would you be able to offer lifetime upgrades and support for new customers for a higher price? If so I'd be interested depending on the cost. I'm really gutted I missed the boat- I have only just discovered Gravity Forms!
Thanks.