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Creating a new Feed Not Working

  1. When I try to create a feed, I select the MailChimp list, then select the form, I just get the spinning "working" icon. It never stops.

    I am running the latest Wordpress, Gravity Forms and MailChimp add-on as of today, September 11, 2012.

    I added a new form with just name and email address and it didn't work either.

    Thanks for you help!

    Posted 7 years ago on Tuesday September 11, 2012 | Permalink
  2. Please begin troubleshooting by checking for theme and plugin conflicts by following these instructions http://rkt.gs/testing

    There could be a plugin or theme conflict, or there could be an issue with jQuery in your installation. The first step will be to try with a default theme and no additional plugins and see if it works at that point.

    Posted 7 years ago on Tuesday September 11, 2012 | Permalink
  3. Okay. I have followed this guide. I still have the problem. Please advise.

    Posted 7 years ago on Tuesday September 18, 2012 | Permalink
  4. Please send a WordPress administrator login for the site to chris@rocketgenius.com and I will take a look for you. We won't be able to help you with the problem without being able to look at your wp-admin. Thank you.

    Posted 7 years ago on Tuesday September 18, 2012 | Permalink
  5. I haven't heard anything back... really need to get this fixed. Thanks!

    Posted 7 years ago on Monday October 8, 2012 | Permalink
  6. @Chris, can you resend your email please, and let me know here what email address it's coming from. Thank you.

    Posted 7 years ago on Monday October 8, 2012 | Permalink
  7. Just resent. From chris (at) m11design.com

    Posted 7 years ago on Tuesday October 9, 2012 | Permalink
  8. I have the log in and have taken a look. I am checking with the developers on a resolution of this for you. Thanks for your patience.

    Posted 7 years ago on Tuesday October 9, 2012 | Permalink
  9. Hi, Chris,

    I have been researching your issue. I do believe this is a plugin conflict. I created a test form in your admin and briefly pointed your MailChimp setting to my test account and it still failed. I tested on my local dev system with the same version of MailChimp (1.7) and Gravity Forms (1.6.8.1) and even briefly pointed it to your MailChimp account, it worked fine.

    In troubleshooting, I keep seeing something called ShareThis that I think may be causing the conflict (not 100% certain). The message "Please specify a ShareThis Publisher Key
    For help, contact support@sharethis.com" keeps getting in the way. Can you disable that and see if it makes a difference? I did not see it listed as a plugin.

    Posted 7 years ago on Tuesday October 9, 2012 | Permalink
  10. Okay... I disabled DiggDigg (it's what uses ShareThis Publishing). It still just spins. Could it be crashing with the Theme Dynamix? It's a premium theme from ThemeForest.

    Posted 7 years ago on Wednesday October 10, 2012 | Permalink
  11. Chris, have you tried with the default Twenty Eleven or Twenty Ten theme? I know you checked for plugin conflicts, but what was your experience when you tried a default theme?

    Posted 7 years ago on Wednesday October 10, 2012 | Permalink
  12. So, I tried another theme. Same problem. Then I went one by one again on plugins and found that ADSENSE MANAGER plugin is causing the conflict. How can I find out why it's blocking the Feed Creation in Gravity Themes Mail Chimp plugin?

    Posted 7 years ago on Saturday October 13, 2012 | Permalink
  13. If the conflict is with the Adsense Manager plugin, chances are it has some sort of error which is being output in the middle of the JavaScript required by Gravity Forms and the Mailchimp add-on. I'm not sure if there is debugging mode for that plugin or any logs, but you can turn on WP_DEBUG in your wp-config.php and see what errors are logged.

    Could you work around the problem by deactivating the Adsense Manager plugin while you map your feeds, then reactivate the Adsense Manager plugin? You do not likely need to map feeds very often, but the Adsense Manager is likely required for your site.

    Posted 7 years ago on Saturday October 13, 2012 | Permalink
  14. great idea Chris. Its rare, of course, that we map feed. :)

    Posted 7 years ago on Saturday October 13, 2012 | Permalink
  15. I hope that work around works for you, and you can continue to use both plugins until a permanent fix is found.

    Posted 7 years ago on Sunday October 14, 2012 | Permalink