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Credit card number without spaces only - problem is people enter spaces a lot!

  1. 10ia
    Member

    It seems that users can only enter their credit card number without spaces. when a visitor enters spaces in their credit card number (exactly as it appears on their card) they receive an error.

    Are there any workarounds with this issue? It happens all the time and we are losing sales due to frustrated visitors.

    Yes adding a note to enter their card without spaces is a fix, but it's not the ideal solution.

    Posted 7 years ago on Friday August 24, 2012 | Permalink
  2. Moving this to feature requests area.

    Thanks for the suggestion - we'll look into it.

    Posted 7 years ago on Friday August 24, 2012 | Permalink
  3. I agree, this would be a nice feature as we, too, deal with a lot of non-computer savvy people who can't seem to figure this out, and we are loosing sales because of it.

    Your validation should at least be more specific as to why the card was not accepted... to let the users know to remove spaces.

    Posted 7 years ago on Monday April 1, 2013 | Permalink