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Data not sent to Mailchimp when Opt-in condition not checked

  1. Xilopix


    I want to use GF MC addon to add people to different Mailchimp groups depending on the forms they are using.

    When people use the forms and check the opt-in condition ('subscribe to the newsletter') everything works fine and the data is sent to mailchimp (name, email, group, etc.)

    But, when people have ALREADY SUBSCRIBED to the newsletter, they don't check the opt-in condition (of course), so Gravity Form doesnt sent any data to Mailchimp... be it name, email, groups or anything.

    How can I make sure GF always check if people are already subscribed and update their information (even when they don't check the "subscribe to newsletter" opt-in condition) ?

    Thanks a lot.

    Posted 11 years ago on Monday June 17, 2013 | Permalink
  2. David Peralty

    The only way to do that is to not have an opt-in condition, and that's not really ideal as it would subscribe everyone. There isn't anything in between those (check them even if they don't opt-in?)

    Posted 11 years ago on Monday June 17, 2013 | Permalink
  3. Try rewording your opt-in condition question and using some fancy conditional logic.

    Instead of asking them up front if they would like to subscribe to your newsletter ask them:

    (1) Do you currently subscribe to my newsletter?
    -------- yes
    -------- no
    -------- I don't know (for your conditional logic, this will function the same as a no)

    If they say yes, ask them to fill out a brief survey so you can better sever them content they want - and which point show them the groups survey. If they say, no, ask them if they would like to opt in for your newsletter ~ and if they do, again, show them the groups survey.

    The key here is to set the opt-in question to have a default of "YES" (the opt-in value), but to keep it HIDDEN if they say "YES" to question (1). By saying "YES," to question (1) they are forced to keep the opt-in question value set to TRUE, thus meeting the MailChimp submission opt-in conditions without even having to ask them.. Only by saying "NO" or "I DON'T KNOW," they are given the opportunity to change the MailChimp opt-in condition to FALSE. Here's to hoping they don't!

    Does that make sense? Have I explained this well enough?

    Posted 10 years ago on Monday July 1, 2013 | Permalink

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