PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Deliver form to email address depending on choices

  1. Can a radio button determine which email address a form is submitted to? For instance, if you choose A, the form will be sent to myemail@email.com, choose B and it will go to anotheraddress@email.com, etc.?

    Thanks

    Posted 13 years ago on Friday August 5, 2011 | Permalink
  2. Yes. You can configure this using the Routing option in the Admin Notification. Routing lets you set which email address it goes to based on a field selection. See this screenshot: http://i.imgur.com/zwJpF.png

    Posted 13 years ago on Friday August 5, 2011 | Permalink
  3. Thanks, that's really helpful but how do you specify a fallback if none of the options are true/satisfied?

    Posted 13 years ago on Friday August 5, 2011 | Permalink
  4. If you are using the Radio button field for Routing I would suggest making it required. Then the user has to select one of the values. If you want an option they can select if it's none, then add an additional option. Then make sure there is a Routing rule for each possible answer in that field, even if that means adding a rule that goes to the same email address.

    Posted 13 years ago on Friday August 5, 2011 | Permalink
  5. We're not using Radio buttons - they are checkboxes because we want users to be able to choose more than one.

    ?

    Posted 13 years ago on Monday August 8, 2011 | Permalink
  6. This poses issues then. If you are basing routing on a lot of checkboxes and they are optional... then it's possible none would match. There is no catch all, it's either routing or no routing. You would have to configure routing in such a way that there is always at least one routing rule that matches in order to ensure an admin notification is sent.

    Posted 13 years ago on Monday August 8, 2011 | Permalink