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Developer License terms on deployed clients' sites

Gravity Support Forums » General » Pre-Purchase Questions

  1. hannah
    Member

    Hi there,

    We build WordPress websites for our clients and would like to be able to offer Gravity Forms on these deployed sites.

    1. Does your Developer’s License cover this type of arrangement?
    2. Does your Dev License cover support of your plugin on our clients’ deployed sites?
    3. License term: if we hold a 1 yr license, what happens if we are 6 months into it and then deploy a site for a client – do they have 1 yr or will they need a new license in 6 months? Or are they covered as long as we renew?

    Thanks!

    Posted 11 years ago on Tuesday May 1, 2012 | Permalink

  2. Rob Harrell
    Member

    A client is someone you have an ongoing relationship with and will be providing support for as a consultant as opposed to someone you sell a canned product or service to.

    Because only the original buyer has access to support resources and software update access, if you don't have an ongoing relationship with the client they won't be able to get support, documentation, downloads, etc. because they own't have access to it.

    Does that help answer your question?

    Posted 11 years ago on Wednesday May 2, 2012 | Permalink

  3. hannah
    Member

    Hi Rob,

    No, that doesn't really answer my question, although it does raise some new questions. The question is whether the developers license allows us to deploy on a one time build site (no ongoing relationship) and assuming it does, is the client licensed to independently use backup buddy on a day to day basis, irrespective of their relationship with us? If so, does that license depend on the renewal of our license?

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  4. Rob Harrell
    Member

    Sorry I wasn't clear. You can technically place your developer license key on whatever sites you want (because, as the license says, you can use it on unlimited sites) and as long as you renew yearly, that site owner will get automatic updates. They just won't have access to the support forums or priority support because the license is tied to the email that purchased it, so there is a single entry point for on going support. That's where them having their own license comes into play, more for their benefit, if they want forum access for example. Not sure what Gravity Forms has to do with backup buddy though.

    As soon as the license is no longer valid, the site will no longer get automatic updates for the plugin.

    Posted 11 years ago on Friday May 4, 2012 | Permalink

  5. Axel Napolitano
    Member

    Hello,

    this topics raises another question: If i have the permission to use my Dev-Key on whatever site i want, how can i hide the key from clients eye to be sure he won't use it for his own purposes? With an unlimited key at his hands, he has (nearly) the same benefit than the original purchaser except he won't get direct support (but still automatic updates).

    Any idea?

    Best regards,

    Axel

    Posted 11 years ago on Tuesday May 8, 2012 | Permalink

  6. David Peralty

    Hi Axel, while I understand your issue, I think this is a 1% problem, where it won't happen 99% of the time, but first it is not shown as true text, so they would have to find a way to display it as it is currently a password field. Secondly, if they did use it, that wouldn't have any effect on your licensing or support. I know you can't control every client, but you are completely safe, and shouldn't worry about such things. If for whatever reason it becomes a problem, we can work with you or whomever on a case by case basis.

    Posted 11 years ago on Tuesday May 8, 2012 | Permalink

  7. vivalet
    Member

    I have the same issue. Another developer is building a new section of a site I built and maintain. I do not want them to have access to my license key. How can I prevent that? For now, I deleted it in the settings.

    Posted 11 years ago on Monday June 25, 2012 | Permalink

  8. David Peralty

    We've pretty much covered this the best we can in what has already been said above. I appreciate you may not enjoy the answer, but you should only be giving your WordPress installation details to those you trust, and since Gravity Forms will work without the key, you can leave it from your settings until you remove his/her account.

    Posted 11 years ago on Monday June 25, 2012 | Permalink

This topic has been resolved and has been closed to new replies.