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disappearing entry – passed from multipage form to user registration form

  1. I can't figure this one out. I set up a user registration form that requires another form on my website to be completed first, call it "Form A." Form A passes data to the user registration form by query string that allows the registration to be processed. In my own tests, it works just fine.

    Here's the problem: Last night, two people successfully registered after completing both Form A and the user registration form. But the entry from one user's Form A doesn't show up in the GF admin. I never received an email notification with his entry, either. So what happened to the user's entry data? It must be somewhere, because the hidden field in the user registration form shows that he completed Form A.

    Here's the link to "Form A": http://www.warisbusiness.com/diy/wib/

    And here's the user registration form: http://www.warisbusiness.com/diy/end/

    [Note, this page shows a thank-you message for already-registered users.]

    Ideas?

    Posted 13 years ago on Saturday December 18, 2010 | Permalink
  2. Nope, hard to tell. There aren't any known issues with forms not consistently storing data. Typically it works or it doesn't (because of some sort of conflict or server issue). It could have been a server issue on your end at the time the form was submitted, or a database issue at that particular moment. If you are unable to reproduce the issue by submitting multiple test forms then it points to some sort of server related hiccup.

    Posted 13 years ago on Monday December 20, 2010 | Permalink