PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Email Attachment and Tracking

  1. Read about some of the features and everything sounds good. However, here's one thing that I wanted to confirm. We regularly send email attachments (or a link to download) to our users after they submit a form and would like to track the attachments (how many were opened etc). e.g. A user fills a form to download brochure, after he/she provides some details, we email the brochure. And then we track the brochure that was sent out i.e. whether it was viewed or not.

    Does gravity forms supports this feature?

    Posted 8 years ago on Monday October 29, 2012 | Permalink
  2. How are you tracking this information now?

    You could use the Mailchimp add-on (requires a business or developer license) and they offer tracking on delivery, open rates, etc. Or, we can help you integrate whatever process you use now to capture this information if you explain more about how you do it now.

    Posted 8 years ago on Monday October 29, 2012 | Permalink
  3. Currently we are using a combination of 3 plugins -
    1) Contact Form 7 - for creating forms
    2) Download Monitor - for storing and tracking files
    3) Email before download - This ties together Contact form 7 and Download monitor. When a form is submitted, this plaugin sends an email with a link/attachment to files added to Download Monitor. Download monitor keeps a track of all files that are opened through this link.

    Mail chimp won't work for us. If gravity forms emails can pickup link/files from Download Monitor, or have it's own independent process (for file upload by admin/and tracking of viewed files), that would suffice.

    Posted 8 years ago on Monday October 29, 2012 | Permalink
  4. Gravity Forms will not have its own independent process. I have no experience with "Email before download" so I can't say for sure that it will integrate. However, because it ties in with Download Monitor, my guess is that those two plugins can be integrated with Gravity Forms. There are hooks to alter the email notification to include a special link, or you could turn off the email notification in Gravity Forms and just rely on the other plugins to deliver the mail.

    Without having installed all three plugins together, I can't say with certainty that they can all be integrated, but my guess is that they can be with a bit of configuration and using the hooks built in to Gravity Forms.

    Posted 8 years ago on Wednesday October 31, 2012 | Permalink