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email that comes back to user after registration

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. eddierosenthal
    Member

    my client is testing the user registration i have installed on his site.
    apparently my client, where i have installed gravity form and the user registration add-on -
    is seeing my gravatar / my picture on the email that comes back to the user he has registered as a test...
    how could that happen and how do i remedy that?
    better that his logo is viewed by his client rather than the developer's face!
    ed

    Posted 11 years ago on Friday October 12, 2012 | Permalink

  2. Chris Hajer
    Key Master

    If they are seeing your avatar, it is likely because the email appears to be coming from you. Can you make sure the "From" email address is theirs and the SMTP server, if you are using one, does not use your email address either?

    Posted 11 years ago on Saturday October 13, 2012 | Permalink

  3. eddierosenthal
    Member

    where exactly is that 'from' email address entered?
    in the Gravity Form settings? In the Form Notifications 'From' ?
    or in the addon-on somewhere?

    Posted 11 years ago on Saturday October 13, 2012 | Permalink

  4. Chris Hajer
    Key Master

    In the form notification From. Or, it will default to {admin_email} and be taken from your WordPress general settings, the administrator for the site, the email address which was used when WordPress was installed.

    To be clear, it is set somewhere, either in the WordPress general settings, or in the form notifications for the individual form. There is no general "From" setting in Gravity Forms. It's either the default WordPress administrator email, or in the notification settings for the individual form.

    Posted 11 years ago on Sunday October 14, 2012 | Permalink

  5. Chris Hajer
    Key Master

    For your site, one of these URLs will be where it is set (change the domain to yours):

    http://example.com/wp-admin/admin.php?page=gf_edit_forms&view=notification&id=1 (change the form ID too, but this is the general location for the information on the Notifications tab)

    http://example.com/wp-admin/options-general.php

    I just thought, it could also be wordpress@example.com - sometimes emails come from that address on your site - but that should not be associated with your avatar? You can override this behavior using a plugin like "Mail From" or even an SMTP plugin. If you run into this issue, here are some plugins you can use to work around the problem.

    http://wordpress.org/extend/plugins/mail-from/ (out of date, probably not a good solution)

    Or, pick ONE of these:
    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/cimy-swift-smtp/

    Posted 11 years ago on Sunday October 14, 2012 | Permalink

  6. eddierosenthal
    Member

    well after i deleted myself as admin that indeed removed my avatar - so the new registrant will not see that however - ( even though i put the clients' email address in the FROM area in the notification tab...)
    now their new login and password information when they see that link to register -
    the email says in bold WordPress wordpress@<domainname> via biz104.inmotionhosting.com
    followed by username and password and the link to login. That is wordpress twice...
    How to get rid of the WordPress stuff?

    Posted 11 years ago on Thursday October 18, 2012 | Permalink

  7. Chris Hajer
    Key Master

    You can use a plugin like Mail From, or any of the SMTP plugins. All those allow you to change the "From" email address and name. However, some hosts will restrict this and you are at their mercy when using their mail server.

    Mail From (old and not updated, but still works for me on 3.4.2):
    http://wordpress.org/extend/plugins/mail-from/

    SMTP plugins (select just one):
    http://wordpress.org/extend/plugins/wp-mail-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/
    http://wordpress.org/extend/plugins/configure-smtp/

    Posted 11 years ago on Tuesday October 23, 2012 | Permalink

  8. Chris Hajer
    Key Master

    Sorry, it looks like I repeated myself. Have you installed any of these plugins as previously recommended.

    Posted 11 years ago on Tuesday October 23, 2012 | Permalink