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Error Processing Card on products/services only

Gravity Support Forums » Plugin Support » Gravity Forms Authorize.Net Add-On

  1. Drew M. Turner
    Member

    I have a form that uses the product options field to select Lump Sum, 6 Payments, or 12 Payments. The 6 and 12 payments work as expected; however, the Lump Sum does returns "There was an error processing your credit card." If I change the settings from Product or Service to Subscription it works. What am I doing wrong on the single product auth.net settings? It's really straight forward.

    I am using a billing address, send auth.net receipt, and auth.net condition.

    The form is located here: https://restlesslegtreatment.ca/checkoutclick/

    Thanks!

    Posted 11 years ago on Monday July 30, 2012 | Permalink

  2. David Peralty

    Which version of WordPress and Gravity Forms are you using? Is your product value currently $0? Looking forward to helping you solve this.

    Posted 11 years ago on Monday July 30, 2012 | Permalink

  3. Drew M. Turner
    Member

    WordPress 3.4.1
    Gravity Forms 1.6.5.1

    The product is user entry.

    Posted 11 years ago on Tuesday July 31, 2012 | Permalink

  4. Drew M. Turner
    Member

    Any ideas? I find it odd that the subscriptions work, but the single product doesn't. Is this a problem with the settings on Authorize.net Add-on or Gravity Forms?

    Posted 11 years ago on Tuesday August 7, 2012 | Permalink

  5. Drew M. Turner
    Member

    I went into the Auth.net setting in Gravity Forms and turned on logging.

    I get error 270

    Line Item 2 is invalid.

    Any ideas? I can't figure out what line item 2 is. On the log it's a 3.

    Posted 11 years ago on Thursday August 23, 2012 | Permalink

  6. Rob Harrell
    Member

    Can you send me a WP admin login to rob@rocketgenius.com and reference this post in your email so I can take a look?

    Posted 11 years ago on Thursday August 23, 2012 | Permalink

  7. Rob Harrell
    Member

    Resolved via email.

    Posted 11 years ago on Friday August 31, 2012 | Permalink

This topic has been resolved and has been closed to new replies.