PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

File Upload Fields - Submissions Received

  1. Good Day All!
    I am about to launch a website for a small museum, but our forms (although they claim sucessfully submitted) don't submit to our emails. I don't know why this is. I am currently using Contact Form 7, and the support for a free plugin leaves a lot to be desired. So here is my question.

    Can GravityForms make a form like this (with multiple uploads?):

    Also, is there good support for when I run into the problem I am now, where once submitted the submitted form, and all it's files doesn't make it to the destination inbox?


    Posted 8 years ago on Tuesday December 11, 2012 | Permalink
  2. David Peralty

    Hi there, Gravity Forms can create the same type of form, but I guess I would have to know more about the original file upload issue before I could say that Gravity Forms would handle it any differently. I don't want to give you any mis-information.

    Posted 8 years ago on Tuesday December 11, 2012 | Permalink
  3. The problem we currently have is that it seems the form is submitted (we get a successfully submitted message), but the submitted content never makes it to our email. I don't know where it gets lost along the way.

    If I can create a form with multiple uploads (like in my above form), then that's one checkmark. The real question now comes down to support. What happens in a situation like this? Would the support form be able to assist with this kind of trouble? I would be more than happy to purchase GravityForms and use it instead of Contact Form 7 if it means when I run into trouble someone is there to help me fix it.

    Posted 8 years ago on Tuesday December 11, 2012 | Permalink
  4. David Peralty

    We will do our best to try to help isolate where exactly the problem exists. Gravity Forms uploads files to the wp-content/uploads folder. By default, it doesn't get attached to e-mails, instead only providing a link to the file (so the e-mails aren't too large).

    You can, using our hooks system and some basic PHP, have images attached to the e-mails. We, like CF7, using WordPress' sendmail files (wp-mail.php) and so settings on your server might be contributing to your problem more than CF7. We can't change your server settings of course, but we can help you figure out what to ask your host about to figure out the solution to your problem.

    You can also, for CF7 or Gravity Forms, try to install and configure a SMTP plugin that will allow you to use a different mailing system that might better support your attached files. You'll need to get SMTP information from your web host, or use something like Gmail's SMTP servers.

    All my best!

    Posted 8 years ago on Tuesday December 11, 2012 | Permalink