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Form showed an error but card was charged

  1. We set up several product and subscription forms on our site, https://comeonletsgo777.com and when entering credit card info and getting an error, the card was still charged. When they resubmitted with the correct information (in this case an incorrect country field) it charged them again. Also, I have the forms setup to auto email notifications to the site owner but they aren't being emailed. Any ideas?

    Posted 7 years ago on Monday November 5, 2012 | Permalink
  2. When doing pretesting on a test account, emails were sent with each transaction, btw. Nothing was changed except changing to a production account key.

    Posted 7 years ago on Monday November 5, 2012 | Permalink
  3. Mark, please open a priority support request for this if you have not already done so. Thank you.

    http://www.gravityhelp.com/priority-support/

    Posted 7 years ago on Thursday November 8, 2012 | Permalink
  4. Thank you. It has been submitted.

    Posted 7 years ago on Thursday November 8, 2012 | Permalink
  5. Thanks Mark. Sorry for the delay.

    Posted 7 years ago on Thursday November 8, 2012 | Permalink

This topic has been resolved and has been closed to new replies.