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Form showed an error but card was charged

Gravity Support Forums » Plugin Support » Gravity Forms Authorize.Net Add-On

  1. marklovetv
    Member

    We set up several product and subscription forms on our site, https://comeonletsgo777.com and when entering credit card info and getting an error, the card was still charged. When they resubmitted with the correct information (in this case an incorrect country field) it charged them again. Also, I have the forms setup to auto email notifications to the site owner but they aren't being emailed. Any ideas?

    Posted 12 years ago on Monday November 5, 2012 | Permalink

  2. marklovetv
    Member

    When doing pretesting on a test account, emails were sent with each transaction, btw. Nothing was changed except changing to a production account key.

    Posted 12 years ago on Monday November 5, 2012 | Permalink

  3. Chris Hajer
    Key Master

    Mark, please open a priority support request for this if you have not already done so. Thank you.

    http://www.gravityhelp.com/priority-support/

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

  4. marklovetv
    Member

    Thank you. It has been submitted.

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

  5. Chris Hajer
    Key Master

    Thanks Mark. Sorry for the delay.

    Posted 12 years ago on Thursday November 8, 2012 | Permalink

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