PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

GF MailChimp not passing form information

Gravity Support Forums » Plugin Support » Gravity Forms MailChimp Add-On

  1. finance
    Member

    Hi.
    I'm having an issue where if someone input's their information into the Gravity Forms to subscribe to my Mail Chimp list, GF MailChimp addon does not pass the inputted user information to MailChimp. After clicking the submit button our webpage that has the GF form, you are taken to another page where you have to re-input all the same information AGAIN.
    I've checked all my settings, deactivated/reactivated the MailChimp plugin, checked the API key, everything seems to be in order. BTW, I have the same form on three or four different pages within our website.
    The form can be found on http://www.centerforhistory.org/see-and-do/school-programs

    Thanks in advance

    Posted 11 years ago on Tuesday December 4, 2012 | Permalink

  2. David Peralty

    Can I please have you try the following steps to see if there is a plugin/theme conflict that we can isolate?

    http://www.gravityhelp.com/documentation/page/Testing_for_a_Theme/Plugin_Conflict

    Posted 11 years ago on Tuesday December 4, 2012 | Permalink

  3. finance
    Member

    Hi David,
    Okay, I followed and did everything as written on the link you provided--still the same problem.
    Another thing I thought about, my webhost just upgraded to PHP version 5.3.13->does this possibly have anything to do with my issue?

    Thanks for your help
    T.Childs

    Posted 11 years ago on Tuesday December 4, 2012 | Permalink

  4. finance
    Member

    ...any other ideas?

    Thanks in advance.
    T.Childs

    Posted 11 years ago on Wednesday December 5, 2012 | Permalink

  5. Rob Harrell
    Member

    Since you are a developer license holder - go ahead and fill out a priority support form and I can send you a logging add-on that should help with the troubleshooting.

    http://www.gravityhelp.com/priority-support/

    Posted 11 years ago on Wednesday December 5, 2012 | Permalink

  6. cvalbuena
    Member

    Hello,

    I am having the same issue. My gravity forms inputs are not being transferred to my mail chimp account. I have tried all the things mentioned above and still doesn't work.

    Can you please advise.

    Thank you.

    Posted 11 years ago on Wednesday December 5, 2012 | Permalink

  7. Rob Harrell
    Member

    @cvalbuena email me at rob@rocketgenius.com and I can send you a logging add-on that should aid with troubleshooting. Just reference this post in your thread.

    Posted 11 years ago on Wednesday December 5, 2012 | Permalink

  8. sparklogix
    Member

    We also have just noticed this with one of our client's sites. It was working originally when it was all set up 6 months ago, but just within the past week it was noticed that the information isn't being passed from the gravity form to mail chimp.

    [edit] After looking into it more deeply, some people are being added to mailchimp through the gravity form field. But when we tested it, we were not added, nor was our client when she was testing it. There appeared to be some people with in the form "entries" that weren't added, and some that were. So it's spotty at best. No clear reason/criteria to determine what's going on.

    Posted 11 years ago on Monday December 10, 2012 | Permalink

  9. sparklogix
    Member

    Our Problem is solved.

    We noticed there was an issue with people from the US not getting added, but every other country was. It was then noticed that GF has "United States" as an option, and MC wanted "United States of America". We changed the drop down in GF to say "United States of America", tested it, and everything works now. So the data wasn't mapping properly, and thus not getting added to MailChimp.

    Hope this helps someone eles too.

    Posted 11 years ago on Monday December 10, 2012 | Permalink

  10. Chris Hajer
    Key Master

    Thank you for that update. Glad you were able to make that work. We'll make a note of it.

    Posted 11 years ago on Tuesday December 11, 2012 | Permalink