PLEASE NOTE: These forums are no longer utilized and are provided as an archive for informational purposes only. All support issues will be handled via email using our support ticket system. For more detailed information on this change, please see this blog post.

Got to say the support is a little disappointing!

  1. vaughnk

    With glowing reports of GF's support from Headway, and the testimonials here, I have to say I am a little disappointed with the support. No doubt the product is fabulous.

    A few disclaimers:
    I am relatively newbee, and its a first up post to GF.
    I have searched all the documentation, and forums on GF.
    and posted the topic.

    just noticed a new topic, similar request, similar response.

    Didn't seem to be too difficult.
    Expected a one line response with, you need to do this......
    but got a
    "This is entirely possible. You will want to use the user notification section of the notifications, and put the merge tag in the to field. "

    The documentation is particularly light in this area.

    Not bitter - Just twisted ;)

    Posted 12 years ago on Thursday June 21, 2012 | Permalink
  2. David Peralty

    I'm sorry you aren't happy. I found out after the fact that you can't mix fields and text the way I thought you could for the e-mail to field. I am going to spend this evening working on a solution for you.

    I would like to say that no one slips through the cracks, but with over 300 support requests a day, we do the best we can.

    Posted 12 years ago on Friday June 22, 2012 | Permalink
  3. vaughnk

    Great support - appreciate the efforts of the guys. Keep up the good work !

    Posted 11 years ago on Monday June 25, 2012 | Permalink
  4. David Peralty

    I'm happy we were able to sort that out for you. All my best.

    Posted 11 years ago on Monday June 25, 2012 | Permalink

This topic has been resolved and has been closed to new replies.