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Got to say the support is a little disappointing!

  1. vaughnk
    Member

    With glowing reports of GF's support from Headway, and the testimonials here, I have to say I am a little disappointed with the support. No doubt the product is fabulous.

    A few disclaimers:
    I am relatively newbee, and its a first up post to GF.
    I have searched all the documentation, and forums on GF.
    and posted the topic.
    http://www.gravityhelp.com/forums/topic/variables-in-email-notifications

    just noticed a new topic, similar request, similar response.
    http://www.gravityhelp.com/forums/topic/dynamically-populate-to-email-address-for-form-within-short-code

    Didn't seem to be too difficult.
    Expected a one line response with, you need to do this......
    but got a
    "This is entirely possible. You will want to use the user notification section of the notifications, and put the merge tag in the to field. "

    The documentation is particularly light in this area.

    Not bitter - Just twisted ;)

    Posted 5 years ago on Thursday June 21, 2012 | Permalink
  2. David Peralty
    Administrator

    I'm sorry you aren't happy. I found out after the fact that you can't mix fields and text the way I thought you could for the e-mail to field. I am going to spend this evening working on a solution for you.

    I would like to say that no one slips through the cracks, but with over 300 support requests a day, we do the best we can.

    Posted 5 years ago on Friday June 22, 2012 | Permalink
  3. vaughnk
    Member

    Great support - appreciate the efforts of the guys. Keep up the good work !

    Posted 5 years ago on Monday June 25, 2012 | Permalink
  4. David Peralty
    Administrator

    I'm happy we were able to sort that out for you. All my best.

    Posted 5 years ago on Monday June 25, 2012 | Permalink

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