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Gravity Forms not passing information to next page of multipage form over SSL

  1. Hello there!

    I'm developing a site where people are submitting one chunk of information on one page of a multipage form, then more on the next few pages, and Gravity forms works with that data to come up with a total price on the last page (there are other calculations running as well).

    Works perfectly when not running over SSL -- but as soon as I force the https connection (which works), the form seems to stop passing information from page to page, always giving me a total of $0.

    Anyone have a solution to this?

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  2. Perhaps solved, but perhaps found a new issue; it seemed to be working when not on SSL -- in reality, it was broken in Chrome Canary, but working in Chrome, at least for the time being. Is there a setting in developer tools which could have broken it?

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  3. David Peralty
    Administrator

    Can you link to your form please? Can you check to make sure all of our scripts are being called through HTTPS when you have SSL enabled?

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  4. Sure, here's the form:

    https://greenpoweroffsets.com/offset-your-space/

    Looking through the code, it appears that everything is being loaded via https. It seems back to not working again (my second post appears not to be correct), so I'm a bit stumped. I'm using the WordPress HTTPS plugin to enable SSL, and the Paypal component of GForms seems to think that's working correctly.

    Thanks!

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  5. David Peralty
    Administrator

    Can you do a quick test where everything is on a single page and see if it works as expected? I'll send a note to our development team about this thread.

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  6. Huh. Well, it's not passing the information correctly there, either, I don't believe – however, no changes have been made since it was working correctly (this is an intermittent issue which I've only seen after enabling SSL).

    All three forms on the site which collect this type of data have the same issue.

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  7. This has continued to work intermittently throughout the day; I haven't seen any significant change in behavior no matter whether animations are enabled, where jquery is being served from, etc. And even disabling SSL, I'm still seeing the issues come up (though less often).

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink
  8. David Peralty
    Administrator

    You are going to have to create a system of isolating potential variables to be able to sort out this issue. There must be a source, it can't just be a random occurrence. We do have a logging add-on that might help point things out. It can be found on our Download Gravity Forms page - http://www.gravityhelp.com/downloads/

    Posted 4 years ago on Wednesday May 29, 2013 | Permalink

 

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