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Invalid Activation Key when activating an user on single entry screen

Gravity Support Forums » Plugin Support » Gravity Forms User Registration Add-On

  1. lifehack
    Member

    I tried to use "Pending Activation: Activate User" on the Info sidebar of the single entry view. It returned an error of "Invalid activation key".

    Posted 11 years ago on Monday December 24, 2012 | Permalink

  2. Chris Hajer
    Key Master

    Sounds like you're using the 1.5b1 release of the User Registration add-on? Can you confirm which WordPress version you are using?

    Posted 11 years ago on Monday December 24, 2012 | Permalink

  3. lifehack
    Member

    I am using Wordpress 3.5. BTW, approving on "Pending Activations" Tab in User Registration works, but just not on the single entry view.

    Posted 11 years ago on Monday December 24, 2012 | Permalink

  4. Chris Hajer
    Key Master

    OK, thank you for the additional information. I sent this topic to the attention of the development team. We'll likely hear back from them after the Christmas holiday.

    Posted 11 years ago on Monday December 24, 2012 | Permalink

  5. Chris Hajer
    Key Master

    @lifehack, we were not able to recreate this problem. However, I have a newer release of the User Registration add-on if you would like to give that a try. Please email me at chris@rocketgenius.com if you would like me to send it to you.

    You can also rule out plugin and theme conflicts by following these troubleshooting steps http://rkt.gs/testing

    Posted 11 years ago on Friday December 28, 2012 | Permalink

  6. willwilson
    Member

    I just discovered the same problem. I think it relates to wp 3.5. I'm in beta testing on my site and went to retest (it worked previously) and am getting the "invalid activation key" message and unable to create user messages.

    Need some help on this.

    Regards,
    Will

    Posted 11 years ago on Tuesday January 15, 2013 | Permalink

  7. willwilson
    Member

    sorry...here is the browser message: https://collectorsbluebook.com/?page=gf_activation&key=dd0e890e76d62582

    Regards,
    Will

    Posted 11 years ago on Tuesday January 15, 2013 | Permalink

  8. Chris Hajer
    Key Master

    I will send this to the attention of the developer of the User Registration Add-on for their input.

    However, have you already tested for theme and plugin conflicts by following these instructions? http://rkt.gs/testing

    Posted 11 years ago on Tuesday January 15, 2013 | Permalink

  9. willwilson
    Member

    Thanks Chris. I am so far along on this site and just about to do a hard launch that I am not at all interested in reworking my plugins or themes. I've spent a year building out this 600 page site. This plugin worked ok in the past.

    Too bad that this is not a solid add-on at this time. I would really like to know what the developer is doing regarding this issue, as I am not the only one that has had the issue. If there is nothing more happening with the development of this plugin I will end up dumping it.

    I notice that it is still not out of beta

    Regards,
    Will Wilson

    Posted 11 years ago on Tuesday January 15, 2013 | Permalink

  10. Chris Hajer
    Key Master

    @lifehack, we were not able to recreate the issue of activating users from the entry sidebar. If you are still having trouble with this, please send a WordPress administrator login and FTP access to chris@rocketgenius.com and we will take a closer look.

    Posted 11 years ago on Tuesday January 15, 2013 | Permalink

  11. Chris Hajer
    Key Master

    @willwilson, can you please send a WordPress administrator login and FTP access to chris@rocketgenius.com - we would like to take a closer look.

    Thank you.

    Posted 11 years ago on Wednesday January 16, 2013 | Permalink

  12. ivanmacella@gmail.com
    Member

    Good morning, I've bout a new key the 6 jan 2013,
    tring to activate the plugin shows up "Invalid license key, it has expired, or it is already in use. Please verify the key or contact support for assistance."
    May be because I did not renew but just bought a new key for mistake? same website, new host ...

    May anybody help/ resetting the key etc..PLEASE HELP

    Posted 11 years ago on Sunday January 27, 2013 | Permalink

  13. Chris Hajer
    Key Master

    @Ivan, please contact support here and let them know your situation. I see an expired developer license and a newer personal license:

    Support form: http://www.gravityhelp.com/contact-us/

    I'm closing this topic as your request appears to be completely unrelated to the previous issues being discussed here.

    Posted 11 years ago on Sunday January 27, 2013 | Permalink

This topic has been resolved and has been closed to new replies.